IT can create business value by enabling service management in other areas of the business.
CIO’s number one challenge is to support and enable other business areas, indeed latest industry research has shown 82% of CIOs key priority in the next 18 months is to support new business needs beyond those of traditional IT. This key challenge has been the rallying call for the development of ITSM towards a solution which will deliver new service requirements to the whole enterprise.
Employees consume multiple services delivered by many departments within their organizations every working day. Their expectations of user experience and service delivery are changing rapidly, raising the demands for the introduction of efficient, consistent service management across the business irrespective of function.
The number one challenge for IT leaders is to support and enable the effective service delivery in each of the other business areas.
assyst by Axios Systems provides a proven platform for managing every aspect of service delivery across an organization.
With 25 years of evolution and focused service management R&D, assyst enables large organizations across the world to transform their IT service management whilst enabling wider departments such as HR, Finance, Facilities, Legal to adopt service automation and innovations which are directly aligned to their business needs.
Ranked as ‘visionary’ by Gartner’s 2014 Magic Quadrant for Service Management and the only single platform to be accredited for all 15 Pink Verify service management processes, assyst delivers the natural evolution of the IT service management market, providing the ability to manage services within business functions and those processes which extend from suppliers across the business to customers.
Support more efficient and effective HR with a new digital information and services portal.
The assyst solution helps you to centralize and coordinate your global HR efforts for more efficient and consistent management. By creating a digital HR center you can streamline your day-to-day HR operations, reduce overall costs and focus more attention on strategic HR issues. An HR center is a way of really selling what HR does to the business.
For your employees, an HR center is a web/mobile accessible portal that centralizes of all of your HR information, assets and services in one location. The intuitive interface makes it easy to order/track HR services, find information and keep data up to date with minimal interruption to their business productivity.
With a digital HR portal you can shift focus to the more strategic objectives of recruitment, people development and retention.
Businesses need smooth, seamless facilities management to be most productive.
With a digital facilities management portal, you can streamline interaction with your facilities users, automate processes and manage people and assets more efficiently – freeing you up to develop FM as a strategic business contributor.
The assyst solution helps you to centralize and coordinate your facilities management efforts for more efficient and consistent management. By creating a digital facilities management portal you can streamline your day-to-day operations, reduce overall costs and focus more attention on strategic issues – like optimizing your work spaces, supporting mergers/acquisitions, and new sites. A digital facilities management center is a way of really selling what FM does to the business.
For your employees, a facilities portal is a web/mobile accessible portal that centralizes of all of your facilities information, assets and services in one location. The intuitive interface makes it easy to order/track services (like meeting room bookings or vehicles from the car pool), find information and report maintenance issues.
With a digital facilities management portal you can streamline operations and shift focus to achieving more strategic objectives that support business growth.
The finance function is a core part of every business, so efficiency and effectiveness is paramount to business success. But often, finance is tied up with repeated administration activity that eats up resources and prevents deeper engagement with the rest of the business.
With assyst you can apply principles of service management to streamline day-to-day finance operations (handling expenses, company credit cards, payroll enquiries, etc) and work more smoothly in conjunction with the rest of the business. Central to effective service management is the assyst service catalog, a digital portal that gives you an efficient automated interface with your service customers out in the business. This digital interface makes it easy for end users to find information, log requests for internal finance services, and report issues that are blocking the business.
By streamlining the day-to-day operation of your finance department, you can turn focus to the more strategic aspects that benefit the business on a larger scale, with a positive impact on costs and bottom line profits.
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The Scottish Agricultural College (SRUC) supports the development of land-based industries and communities through 3 main areas: specialist research and development resources; education and training provision; and expert advisory and consultancy services.
SRUC implemented ESM across multiple business areas: Information Systems (IS), Property and Estates (PEG), Human Resources (HR), Finance, Health and Safety (HS), Vehicle Administration, Marketing and a contracts office.
SRUC chose the ITSM tool, assyst, to help them achieve their desired processes and level of efficiency.
SRUC rolled out the solution in phases across their business: IS, followed 4 months later by Facilities and Property Management, with Finance following quickly afterwards as they embraced the service catalog.
Human Resources was the next phase of the assyst rollout at SRUC and was the biggest challenge for the IS group as a lot of the information used by HR is private and sensitive and therefore requires measures to ensure this information is protected. Certain activities were identified as acceptable to put through the system, including the new start process.
SRUC has now implemented assyst across their entire organization, and all groups are reaping the benefits.
Hull City Council is the governing body for the City of Kingston Hull, employing 14,000 people and serving more than 250,000 constituents.
The council operates a Shared Services model which has adopted an integrated, single support desk approach across various operational areas including Human Resources (HR), ICT, Procurement, Occupational Safety, Facilities Management and various application support functions.
The Shared Service Desk handles approximately 750 calls, e-mails and Web requests every day.
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 mohawkind.com |
 Global |
 Manufacturing |
Mohawk improves the end user experience with assyst
“Axios Systems has truly been a great partner to Mohawk. Their responsiveness and level of collaboration ensure we have exactly what we need in assyst”
