IT GovernanceSecuring Business Value From IT

For many organizations today, IT is central to success, and IT performance has a direct impact on business performance. But IT departments don’t perform well for the business by chance.


IT spend, decision making and activity need to be in line with the overarching business objectives to make sure IT is supporting these objectives.


That means the business needs to have its hands on the levers of IT – to be able to govern IT in the same way it governs other business units.


But IT is a highly technical domain, a “black box” that is traditionally separated from the rest of the business. The objective of IT Governance Risk Compliance Management (GRCM) is to integrate IT into the business. The business needs a window into the world of IT, giving it ability to monitor and control IT activity and budget to ensure business value is the priority.


The assyst solution gives you all the tools you need to align what IT does with what the business needs.


The business-oriented views that assyst provides let the business see and understand what IT does. 



Find out more in whitepaper outlining the ITSM challanges 

assyst makes IT governance easy IT GRCM, ITSM and ITAM in one solution

  • Support for ITIL® and COBIT® best practices
  • Manage the IT estate as a business-focused IT service portfolio
  • Business-oriented views of IT support decision-making with predictable benefits for the business
  • Flexible performance reports

Transparency is critical to governing IT in a way that is relevant to the current and future requirements of the business. The IT director must be able to see which IT systems are in place, how they are used and most importantly how they generate value and revenue for the organization.


The assyst ITSM solution enables full transparency, by linking hardware and software in the physical infrastructure through the logical levels of IT systems, applications, IT services, business processes and revenue-generating business services. This enables governance of IT resources from a business-focused perspective. Executive dashboards provide day-to-day visibility of the status and health of IT services and resources, and historic trend reporting provides a feed for strategic decision making. IT financial information is captured within assyst to give full visibility of the costs and benefits of each IT system or service.

IT is critical to the ongoing profitability of the majority of large organizations across the globe. Technology must support the current and future needs of the business to remain competitive. The link between business strategy and IT strategy must be established and maintained to ensure IT is driven by business needs and IT investment is prioritized on business value.


Strategic governance of IT relies on the application of appropriate checks and controls to IT processes, ensuring major strategic decisions are deferred to relevant executives for assessment and authorization before progressing. The assyst solution enables the application of control by enforcing automated escalation points and assignment of strategic decisions and authorizations to nominated executives. The assyst graphical process designer allows process workflows to be easily created or amended to adapt quickly to changing business requirements.

Most IT outages are caused by lack of proper control over change, causing major disruptions to staff productivity and notable impact on the profitability of the business.


By applying formal change management policies and processes, the risk of negative impact can be mitigated and greater agility can be achieved. The assyst solution minimizes the risk and impact of change through the modelling and automation of change processes, allowing for mandatory impact assessment, approval and authorization tasks. The assyst impact explorer is a visual tool allowing the identification of relationships and dependencies of infrastructure components, systems, IT services, business services and even users who may be affected by a change.

In response to a number of high-profile accounting scandals, legislation such as Sarbanes Oxley and Basel II was implemented to protect investors and the economy.


These requirements enforce disclosure, accountability and the application of checks and controls by placing responsibility on the board of directors to vouch for the completeness and accuracy of financial reporting. As many organizations financial systems are IT-reliant, responsibility is placed on the IT department to support regulatory compliance and facilitate compliance auditing. The assyst solution provides powerful functionality to allow IT to support compliance and prepare for auditing at minimal cost and with a minimum of resources taken away from core IT activity.

What’s different about assyst?

  • IT Governance, Risk and Compliance Management features embedded in our fully-integrated IT service and IT Asset Management application.
  • Powerful decision-support tools provide the insight required to support co-operative enterprise planning between IT and the business.
  • Advanced project and resource management tools help you execute new IT projects in a controlled manner to deliver value for the business while minimizing the risk of change.
  • Powerful drag-and-drop reporting tools put IT performance analytics at your fingertips.
  • Full integration of financial management processes into IT operations gives the business complete oversight of what IT spends and where.