- Solutions for your Industry
- Solutions for your Role
- Watch demos
assyst gives your service desk team the data and tools they need to find and fix issues faster. Simple, drag-and-drop process automation makes it easy to automate routine break/fix work—so you can refocus on delivering services and solving new business challenges.
assyst uses rich data and smart tools to automate incident management tasks, compress the incident lifecycle, and make life easier for service desk agents.
assyst’s intelligent Agent Bot analyses IT data in real time to push useful insights to the agent—right inside the incident logging form. Aware of the full context of the user, service, and devices, the Agent Bot presents similar tickets, linked records, asset history, relevant knowledge artifacts and other information that can help resolve the issue more quickly.
Empower end users to help themselves—and divert up to 80% of calls from the service desk—with a web and mobile accessible user portal. Users can log incidents, search knowledge artifacts, order services, collaborate with other users and IT people to solve issues, and more.
assyst helps our customers get incident and problem queues under control, automate more day-to-day tasks, and turn focus towards better customer service and innovation.
Empower your agents with the smart technology they need to fix and close more incidents
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Tap into the full potential of your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.
Quit reinventing the wheel.
Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
Give your IT people access to the information and controls they need to perform while out in the field.
Today, the customer experience is as important as the quality of service.
The service desk needs to understand the nature of demand and manage traffic more efficiently.
IT can create business value by enabling service management in other areas of the business.