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Service Desk Teams

Happy IT customers. Happy service desk teams.

Automate more with assyst 

assyst gives your service desk team the data and tools they need to find and fix issues faster. Simple, drag-and-drop process automation makes it easy to automate routine break/fix work—so you can refocus on delivering services and solving new business challenges. 

Cut the incident lifecycle in half

assyst uses rich data and smart tools to automate incident management tasks, compress the incident lifecycle, and make life easier for service desk agents.

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Intelligent Agent Bot

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assyst’s intelligent Agent Bot analyses IT data in real time to push useful insights to the agent—right inside the incident logging form. Aware of the full context of the user, service, and devices, the Agent Bot presents similar tickets, linked records, asset history, relevant knowledge artifacts and other information that can help resolve the issue more quickly.

Digital end user portal

Service_desk_digital_end_user_portalEmpower end users to help themselves—and divert up to 80% of calls from the service desk—with a web and mobile accessible user portal. Users can log incidents, search knowledge artifacts, order services, collaborate with other users and IT people to solve issues, and more.

"assyst is essential in allowing us to continue to deliver a quality service to our customers"
FORESTRY COMMISSION
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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:

how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

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Get the tools you need to support an efficient service desk

assyst helps our customers get incident and problem queues under control, automate more day-to-day tasks, and turn focus towards better customer service and innovation.

Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

Process Automation

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Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

Collaboration

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Tap into the full potential of your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.

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Knowledge Management

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Quit reinventing the wheel. assyst integrates knowledge capture and sharing into every aspect of IT to promote reusable knowledge.

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IT Dashboards

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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Mobile IT Workforce

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Give your IT people access to the information and controls they need to perform while out in the field.

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Self-Service

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Satisfy the digital-first instincts of your tech-savvy employees while simultaneously diverting demand from your service desk.

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Content for service desk teams

Whitepaper

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Why you should care about the IT customer experience

Today, the customer experience is as important as the quality of service.

  • The importance of CX to IT
  • What good CX looks like
  • How to improve the IT customer experience
35 minute read

Video

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Strategies for reducing service desk calls

The service desk needs to understand the nature of demand and manage traffic more efficiently.

  • Types of demand and their causes
  • How to devise a strategy to better manage demand
  • How new best practices reduce and divert demand
  • Where tools fit in
60 minute watch

Video

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Enterprise Service Catalog: Bring all your internal service providers together in a single enterprise portal

IT can create business value by enabling service management in other areas of the business.

  • HR
  • Facilities
  • Accounts
  • And more
2 minute watch

See how assyst can make life easier for service desk team