Faster fixes: assyst empowers service desk agents with rich data and insights, diagnostic and analysis tools, and the ability to take direction remedial action—right from within assyst.
Simple integration gives you remote control over all your systems and platforms, empowering service desk agents to solve more issues without escalation.
Intelligent monitoring and process automation Enjoy zero-touch incident resolution with automated detection and response. assyst looks after the low-level technical issues so you can focus on solving higher level challenges.
Web and mobile portal Empowers end users to log issues and requests without calling the service desk, leaving your team free to focus on solutions and delivery.
assyst’s intelligent Agent Bot analyses IT data in real time to push useful insights to the agent—right inside the incident logging form. Aware of the full context of the user, service, and devices, the Agent Bot presents similar tickets, linked records, asset history, relevant knowledge artifacts and other information that can help resolve the issue more quickly.
Empower end users to help themselves—and divert up to 80% of calls from the service desk—with a web and mobile accessible user portal. Users can log incidents, search knowledge artifacts, order services, collaborate with other users and IT people to solve issues, and more.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Why you should care about the IT customer experience
Today, the customer experience is as important as the quality of service.
Strategies for reducing service desk calls
The service desk needs to understand the nature of demand and manage traffic more efficiently.
IT can create business value by enabling service management in other areas of the business.
