AdobeStock_55725866_Preview.jpeg

IT Management Solutions for Retail

Agility is the key to retail sector innovation

Managing IT services in a competitive retail sector

IT plays a critical role in the success of retail organizations. The complexity of the business means IT needs to support a broad portfolio of software and hardware, from e-commerce websites to point of sale equipmentacross dozens or hundreds of stores.

IT management in the retail sector

Get a competitive edge with efficient, high-availability IT operations

Focus on innovation

Technology has become a key differentiator in retail, so IT needs to innovate for the business. It’s essential for IT to get a lid on fire-fighting, improve maturity, and drive business agility. The assyst IT management solution helps you streamline support and refocus IT resources on solving the big business challenges.
 
Retail_focus_on_innovation.jpg

Rapid IT response

Retail_rapid_IT_response
When your point-of-sale (POS) or ecommerce website goes down, you’re losing money by the minute. The assyst IT management solution helps you optimize the process of fixing incidents—and identify, anticipate, and eliminate infrastructure problems to prevent disruptions.

Manage Complex Infrastructure

Retail_manage_complex_infrastructure Retail organizations have complex IT estates, with a wide range of applications and hardware supporting a broad set of business needs. The assyst Configuration Management Database (CMDB) helps you manage this complex IT environment from the business perspective.

"With assyst, we have increased first time fix rate from 50% to 72%"
NETWORK RAIL
"assyst consolidates our assets into a single source of truth while providing the tools to manage their full lifecycle."
FEDEX

IT management for retail

Automation and oversight are the keys to modernizing retail sector IT

auto-remediation_SOLUTIONS-2

Auto-remediation

Zero-touch automation detects and resolves issues instantly.

remote_control_SOLUTIONS

Remote Control

Deploy and control software from a central location, saving 99% of effort over site visits.

patch_management_SOLUTIONS-2

Patch Management

Automate remote patching of operating systems and apps. Eliminate your patch backlog forever.

security_alerts_SOLUTIONS-2

Security Alerts

Be notified when device, application and compliance issues are detected.

endpoint_management_SOLUTIONS-1

Endpoint Management

Automatically detect and resolve endpoint security and performance issues, reducing the flow of incidents to the service desk.

status_alerts_SOLUTIONS

Status Alerts

Automated email alerts complement dashboards to ensure visibility of critical conditions.

Find out how you can boost IT maturity with assyst

image-2

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

Read More

sobeys

assyst is a single IT management app, integrated by design. 

Find out more about the IT management features you get with assyst.

Service-View CMDB

Service-view_CMDB_247

The core of assyst, our CMDB provides unique breadth and depth of information.

IT Dashboards

ITSM_IT_man_dashboards_Realtime_58

Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

Security Operations Management

Security_Operations_Management_83

Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

Process Automation

process_automation_352

Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

Read More

Mobile IT Workforce

mobile_IT_workforce_77-1

Give your IT people access to the information and controls they need to perform while out in the field.

Read More

Financial Management

financial_management_37

Get a full view of costs and value for money across your IT infrastructure and operations.

Read More

Helping you on your journey to digital transformation

Whitepaper

WP_pratical_guide_to_integreting_itsm_itam

A practical guide to integrating ITSM and ITAM

Promoting collaboration between asset and service management.

  • Driving collaboration
  • Integrating processes
  • Sharing information
20 minute read

Whitepaper

guide_5_bad_habits

5 habits that kill IT innovation…and how to avoid them

Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.

  • Common bad habits
  • How to overcome them
  • 5 key takeaways
15 minute read

Whitepaper

whitepaper

Achieving transformational change with integrated assyst ITAM

Find out about the 4 top use cases and how they transform ITAM.

  • Improved support
  • Software re-harvesting
  • Client automation
  • Performance monitoring
15 minute read

See how you can streamline IT operations with assyst