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IT Management Solutions for Retail

Agility is the key to retail sector innovation

Managing IT services in a competitive retail sector

Technology is critical to retail today. The complexity of retail business means IT must support a broad portfolio of software and hardware, from e-commerce websites to point-of-sale equipment—distributed across a wide area.

IT management in the retail sector

Get a competitive edge with efficient, high-availability IT operations, and accelerated innovation capabilities.

Focus on innovation

Technology has become a key differentiator in retail, so success relies on IT's ability to accelerate innovation. It’s essential for IT to get a lid on fire-fighting, improve maturity, and drive business agility. The assyst IT management solution helps you streamline support and refocus IT resources on solving the big business challenges.
 
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Rapid IT response

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When your point-of-sale (POS) or ecommerce website goes down, you’re losing money by the minute. The assyst IT management solution helps you optimize the process of fixing incidents—and identify, anticipate, and eliminate infrastructure problems to prevent disruptions.

Manage Complex Infrastructure

Retail_manage_complex_infrastructure Retail organizations have complex IT estates, with a wide range of applications and hardware supporting a broad set of business needs. The assyst Configuration Management Database (CMDB) helps you manage this complex IT environment from the business perspective.

"With assyst, we have increased first time fix rate from 50% to 72%"
NETWORK RAIL
"assyst consolidates our assets into a single source of truth while providing the tools to manage their full lifecycle."
FEDEX

IT management for retail

Automation and oversight are the keys to modernizing retail sector IT

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Auto-remediation

Zero-touch automation detects and resolves issues instantly.

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Remote Control

Deploy and control software from a central location, saving 99% of effort over site visits.

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Patch Management

Automate remote patching of operating systems and apps. Eliminate your patch backlog forever.

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Security Alerts

Be notified when device, application and compliance issues are detected.

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Endpoint Management

Automatically detect and resolve endpoint security and performance issues, reducing the flow of incidents to the service desk.

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Status Alerts

Automated email alerts complement dashboards to ensure visibility of critical conditions.

Find out how you can boost IT maturity with assyst

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Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

Read More

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Helping you on your journey to digital transformation

Whitepaper

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A practical guide to integrating ITSM and ITAM

Promoting collaboration between asset and service management.

  • Driving collaboration
  • Integrating processes
  • Sharing information
20 minute read

Whitepaper

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5 habits that kill IT innovation…and how to avoid them

Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.

  • Common bad habits
  • How to overcome them
  • 5 key takeaways
15 minute read

Whitepaper

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Achieving transformational change with integrated assyst ITAM

Find out about the 4 top use cases and how they transform ITAM.

  • Improved support
  • Software re-harvesting
  • Client automation
  • Performance monitoring
15 minute read

See how you can streamline IT operations with assyst