Professionals are always on the move, so assyst gives your people web and mobile access to the IT services and support they need, wherever they are. assyst supports an efficient field workforce, so mobile technicians can provide top quality support to professionals working on client sites.
Whatever type of professional services you deliver, IT needs to lead the adoption of new digital technologies that improve business results and enhance the client experience. assyst is a platform for planning and managing the roll-out and optimization of new business innovations.
Eliminate disruptions to billable time with comprehensive tools to help you achieve non-stop availability.
The assyst web portal puts access to technology and support in the hands of your people: any time, any place, on any device.
Monitor and control IT assets whether they are in your datacenter, in the cloud, or out in the field with your professionals.
Automatically detect and resolve end point issues with plug’n’play compliance. If it’s on your network, compliance is guaranteed.
Be notified when device, application, and compliance issues are detected.
Zero-touch automation detects and resolves security and compliance risks.
Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
Improve the service customer experience with a consumer-style service
Automate services and processes with this codeless drag-and-drop process designer.
Empower your agents with the smart technology they need to fix and close more incidents
Powerful process control and simple integration
Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.
IT can create business value by enabling service management in other areas of the business.
Why you should care about the IT customer experience (ITCX)
Today, the IT customer experience is as important as the quality of service.
What are you doing to enhance the IT service experience
What great IT service looks like…and how to achieve it.
