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As a professional service firm, success relies on getting the most out of your people's time. IT needs to work to reduce admin overheads and enable professionals to focus on creating value for clients (i.e. billable work).
Drive people-productivity. Create a new client experience.
The assyst solution is a comprehensive suite of IT management tools that help you eliminate disruptive downtime, deploy new innovations, shrink admin overheads, and drive billable productivity.
Professionals are always on the move, so assyst gives your people web and mobile access to the IT services and support they need, wherever they are. assyst supports an efficient field workforce, so mobile technicians can provide top quality support to professionals working on client sites.
Whatever type of professional services you deliver, IT needs to lead the adoption of new digital technologies that improve business results and enhance the client experience. assyst is a platform for planning and managing the roll-out and optimization of new business innovations.
Ensuring the technology is there when your people need it
Eliminate disruptions to billable time with comprehensive tools to help you achieve non-stop availability.
The assyst web portal puts access to technology and support in the hands of your people: any time, any place, on any device.
Monitor and control IT assets whether they are in your datacenter, in the cloud, or out in the field with your professionals.
Automatically detect and resolve end point issues with plug’n’play compliance. If it’s on your network, compliance is guaranteed.
Be notified when device, application, and compliance issues are detected.
Zero-touch automation detects and resolves security and compliance risks.
Find out more about the IT management features you get with assyst.
Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
Improve the service customer experience with a consumer-style service
Automate services and processes with this codeless drag-and-drop process designer.
Empower your agents with the smart technology they need to fix and close more incidents
Powerful process control and simple integration
IT can create business value by enabling service management in other areas of the business.
Today, the IT customer experience is as important as the quality of service.
What great IT service looks like…and how to achieve it.