IT Management for
Professional Services

Supporting productive people

Facing the challenge of professional services in the digital age

For professional services firms, success relies on getting the most out of your people's time. IT needs to work to reduce admin overheads and enable professionals to focus on creating value for clients (i.e. billable work).

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Complete simplicity Give your people web and mobile access to a range of services and support

Steps to modern professional services IT

Drive people-productivity. Create a new client experience.

Maximize billable productivity

The assyst solution is a comprehensive suite of IT management tools that help you eliminate disruptive downtime, deploy new innovations, shrink admin overheads, and drive billable productivity.

Supporting a mobile workforce

Professionals are always on the move, so assyst gives your people web and mobile access to the IT services and support they need, wherever they are. assyst supports an efficient field workforce, so mobile technicians can provide top quality support to professionals working on client sites.

Improve the client experience

Whatever type of professional services you deliver, IT needs to lead the adoption of new digital technologies that improve business results and enhance the client experience. assyst is a platform for planning and managing the roll-out and optimization of new business innovations.

"Outside IT, we use assyst to log research requests from lawyers and manage check-in and check-out of law document boxes. We've also rolled it out to HR, Facilities and internal research groups."
WILMERHALE

"assyst has improved the visibility of our IT processes which has been a real benefit."
CORRS CHAMBERS WESTGARTH

Improving services, accelerating innovation

Ensuring the technology is there when your people need it

High Availability

Eliminate disruptions to billable time with comprehensive tools to help you achieve non-stop availability.

24/7 Access to IT

The assyst web portal puts access to technology and support in the hands of your people: any time, any place, on any device.

Asset Management

Monitor and control IT assets whether they are in your datacenter, in the cloud, or out in the field with your professionals.

Device Compliance

Automatically detect and resolve endpoint issues with plug’n’play compliance. If it’s on your network, compliance is guaranteed.

Security Alerts

Be notified when device, application, and compliance issues are detected.

Auto-remediation

Zero-touch automation detects and resolves security and compliance risks.

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Find out how better IT management can boost bottom-line profitability

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How to unlock service excellence with unified ITSM and ITOM

Webinar with George Spalding and Laura Herr

On-demand webinar

Achieve strategic IT leadership with assyst

Find out more about the IT management features you get with assyst.

IT Dashboards

Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

Improve the service customer experience with a consumer-style service catalog.

Automate services and processes with this codeless drag-and-drop process designer.

Service Desk Software

Empower your agents with the smart technology they need to fix and close more incidents first time.

Orchestration & Automation

Powerful process control and simple integration enables end-to-end service automation.

Security Operations Management

Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

Axios and assyst credentials, why CIOs trust us

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Efficiency
40% Of IT people’s time reclaimed
“The reduction of calls we have achieved through self-service in assyst has given our team an 40% of time back to focus on innovation.” SAIB

Usability
50% Of calls diverted to web
Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live.” Fife Council

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Speed
70% Faster go-live
“Our engineers estimate that implementing any other solution would have taken us at least 70% (around six months) longer.” ONLANTA

Cost Reduction
34% Reduction in support costs
“We transformed our end user experience through rolling out the assyst digital IT portal to 25,000 employees in 90 days.” Mohawk Industries

Helping you on your journey to digital transformation

Video

Enterprise Service Catalog: Bring all your internal service providers together in a single enterprise portal

IT can create business value by enabling service management in other areas of the business.

HR
Facilities
Accounts
And more

2 minutes watch

Whitepaper

Why you should care about the IT customer experience (ITCX)

Today, the IT customer experience is as important as the quality of service.

The importance of CX to IT
What a good customer experience looks like
How to improve ITCX

35 minute read

Whitepaper

What are you doing to enhance the IT service experience

What great IT service looks like…and how to achieve it.

IT service experience strategy
Servicing value demand
Servicing failure demand

35 minute read

Find out how you can drive business productivity with assyst

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Test Drive assyst - ITSM & ITOM Solution

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IT Management for
Professional Services