IT Management for
Healthcare & Life Sciences

Improving patient care

Facing the challenge of healthcare in the digital age

Technology plays a big part in delivering positive outcomes for patients. Healthcare IT providers face growing complexity as more tech becomes part of routine clinical and research work. assyst provides easy-to-use tools to manage that complexity, establish stability, maintain data security, and achieve compliance—and progress into a more mature and agile organization.

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Service Catalog Make employee and patient access to services and information easy—yet secure.

Endpoint Management Manage an increasingly complex array of fixed, mobile, clinical, and administrative devices.

Visibility Get a complete picture of your IT environment, services, data, endpoints, and security with a CMDB.

Lead digital technology innovation in healthcare

To innovate faster, first solve for availability, security, efficiency, and agility.

High availability

When critical healthcare IT systems fail lives are at risk, so avoiding and reducing downtime is essential. Automated detection and remediation help to ensure systems are available when needed. When unforeseen issues occur, the assyst IT management solution helps you detect, identify, prioritize and resolve issues more quickly and efficiently.

Patient portal

Patients and clients want more transparency and autonomy. The assyst web and mobile portal is a healthcare hub, giving patients direct access to services, support, records, documents, clinical history and medical data (like X-rays and lab results).

Security and compliance

Get complete visibility over your IT environment and associated risks. Automate the identification and resolution of common compliance and security issues with zero-touch IT automation, leaving your compliance and security teams free to solve new threats.

"We use assyst to identify the components of services and the infrastructure, maintain accurate configuration records and protect the integrity of our assets."
WEST TENNESSEE HEALTHCARE

"Besides supporting service delivery, we use assyst to control and report on all our IT assets."
FRAUNHOFER-GESELLSCHAFT

Optimize healthcare services

Create efficiencies and accelerate IT without compromising operations, security, and compliance.

Process Management

Guided workflows mean a patient never gets “lost in the system”.

Auto-remediation

Zero-touch automation detects and resolves security and compliance risks.

Agility

Complete visibility across your IT environment aids rapid and safe response to new requirements, regulations, and innovations.

USB Control

Lock down USB ports to prevent extraction of data or infiltration of malware.

Patch Management

Automate remote patching of operating systems and apps. Eliminate your patch backlog forever.

Security Alerts

Be notified when device, application and compliance issues are detected.

See how assyst can help you level-up IT productivity with automation

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How to unlock service excellence with unified ITSM and ITOM

Webinar with George Spalding and Laura Herr

On-demand webinar

assyst is a single IT management app, integrated by design.

Find out more about some of the other ready-to-use IT management features you get with assyst.

Service Catalog

Improve the IT customer experience with a consumer-style service catalog.

Give your IT people access to the information and controls they need to perform while out in the field.

Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

IT Dashboards

Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

Service-view CMDB

The core of assyst, our CMDB provides unique breadth and depth of information.

Security Operations Management

Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

Axios and assyst credentials, why CIOs trust us

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Efficiency
40% Of IT people’s time reclaimed
“The reduction of calls we have achieved through self-service in assyst has given our team an 40% of time back to focus on innovation.” SAIB

Usability
50% Of calls diverted to web
Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live.” Fife Council

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Speed
70% Faster go-live
“Our engineers estimate that implementing any other solution would have taken us at least 70% (around six months) longer.” ONLANTA

Cost Reduction
34% Reduction in support costs
“We transformed our end user experience through rolling out the assyst digital IT portal to 25,000 employees in 90 days.” Mohawk Industries

Helping you on your journey to digital transformation

Whitepaper

Choosing IT management tools that work for you

Considering IT maturity is critical to making the right choice.

Maturity models
Assessment tools
Technology considerations

30 minute read

Whitepaper

The 7 attributes of high-performing IT service organizations

How perspective, outsourcing strategy, collaboration, and priorities impact performance.

Why IT needs to step up
Why maturity matters
Business vs technology focus
Accounts
And more

20 minute read

Whitepaper

What are you doing to enhance the IT service experience

What great IT service looks like…and how to achieve it.

IT service experience strategy
Servicing value demand
Servicing failure demand

35 minute read

Find out how you can streamline your service portfolio with assyst

Request demo

Test Drive assyst - ITSM & ITOM Solution

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IT Management for
Healthcare & Life Sciences

Facing the challenge of healthcare in the digital age