In 2015, Sobeys set out to rebuild their IT Organization with the following key initiatives in mind:
- Developing successful internal and vendor relationships in order to build collaborative partnerships
- Ensuring IT-related costs are transparent and predictable
- Proactively branding IT as a strategic business partner
A key component to rebuilding was the IT Service Management foundation, including both processes and the supporting toolset, enabling the IT team to achieve new successes. By harmonizing processes and tools (with assyst), they were able to achieve their ITSM vision.