Proactively branding IT as a strategic business partner


Sobeys required a solution that was efficient, so IT could provide value to the business now and in the future.

Find out why Sobeys felt assyst was the best tool in the market. Read the overview online and download in full

The challenge: Harmonize processes, regulate IT costs and replace fragmented ITSM tool with a more efficient solution, generating greater ROI.

In 2015, Sobeys set out to rebuild their IT Organization with the following key initiatives in mind:

  • Developing successful internal and vendor relationships in order to build collaborative partnerships
  • Ensuring IT-related costs are transparent and predictable
  • Proactively branding IT as a strategic business partner

A key component to rebuilding was the IT Service Management foundation, including both processes and the supporting toolset, enabling the IT team to achieve new successes. By harmonizing processes and tools (with assyst), they were able to achieve their ITSM vision.


Read the complete Sobeys customer journey

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