How We Share Information Collected
We may disclose personal information that our Customers, Partners, and Users provide to us to the following categories of recipients:
To our subsidiaries and affiliates as necessary to support provision of the Service to the Customer and operate our partner program.
To our contractors, business partners and service providers we use to support our Service and business partners who provide services on behalf of our Customers.
To a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Customers and Partners will be among the assets transferred to the buyer or acquirer.
To any competent law enforcement body, regulatory, government agency, court or other third party to: (i) comply with any court order, a request from any competent law enforcement agency, or any other legal obligation; (ii) enforce or apply the terms of the Customer Agreement; (iii) enforce or apply the terms of the agreement for partnership with our Partners; and (iv) protect the rights, property, or safety of Axios Systems, our Customers, Users, or others.
International Transfers of Data
In accordance with Customer instructions.
We store and process Customer Data in: (i) any country where we have facilities, and (ii) any country in which we engage service providers.
For Customer Data transferred to us in the United States of America, Axios Systems, Inc. complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom, and Switzerland to the United States, respectively. For other international transfers of personal information from the EEA, we will implement such measures as are necessary to ensure we provide appropriate safeguards for the transferred Customer Data, as agreed with our Customers.
Security and Breach Notification
We maintain an information security program designed to protect Customer Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. The Subscription Service allows Customers to implement and configure their use of the platform and enforce their security requirements, including user access controls and encryption. Axios Systems has a team responsible for monitoring and responding to security incidents. Axios Systems notifies Customers of security breaches in accordance with the Customer Agreement.
We retain Customer Data according to the timeframes set forth in the Customer Agreement. We retain General Information where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
We may obtain additional information through Mobile Applications that Customer or their Users download to their mobile device (“Device”). Mobile Applications we provide may obtain or collect information from a User’s Devices in connection with the User’s use of the Subscription Service, and are designed to interoperate with the Subscription Service; for instance, to provide a User with access to information within the Subscription Service or to provide information from a User’s Device to the Subscription Service.
In order to provide and operate the Mobile Applications, we need certain information from the User, and without that information our Mobile Applications wouldn’t work (or wouldn’t work very well). For example, we ask Users to provide some personal information, such as login credentials to access and use the Subscription Service through the Mobile Applications. In addition to the personal information Users provide, we also collect certain other personal information through the use of our Mobile Applications. For instance, Mobile Applications may use a Device’s geolocation data to provide services available through the Mobile Applications. If a User has geolocation turned on, the Mobile Applications will, from time to time, tell us about a User’s Device’s location even if a User is not directly interacting with the Mobile Application. It may also tell us about a User’s Device location while the User is interacting with the Mobile Application. We may only be able to collect some of this information if the Device settings allow it, so Users should always review our Mobile Applications settings under the Device settings menu to select what information Users are happy for apps like ours to access or not to access.
Our Mobile Applications may also provide us with information related to a User’s use of the Mobile Applications, including information regarding a User’s Devices and OS identification, language, and time zone. Mobile Applications may also collect information regarding a User’s interaction with Mobile Applications, which Axios Systems may use to provide and improve the Mobile Application and Services. We may also obtain information when Users report a problem with our Mobile Applications. In addition, we may use information collected by our Mobile Applications to enforce our rights arising from contracts we enter into with the Customer or with a User.
To provide this Mobile Application, we work with our group companies and certain partners and service providers who may have access to your information. Information accessed or obtained by the Mobile Application on a User’s Device may be also accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.
In addition to Mobile Applications we provide, third party Mobile Applications may be made available for download to a User’s Devices. The collection and use of information through third-party Mobile Applications (if any) is governed by the applicable privacy notices of such third parties. Contractual terms related to a particular Mobile Application may be found in the End User License Agreement or relevant terms of service for that application.
Your Privacy Rights
Since each Customer is in control of what information, including any personal information, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Subscription Service must contact the applicable Customer administrator with any inquiries about how the Customer uses and discloses personal information and how to access, rectify, correct, delete, and port personal information contained in Customer Data as well as object to or restrict the processing of personal information contained in Customer Data.
We provide you with certain choices regarding the General Information you provide to us. In particular:
To access, correct, update, or request deletion of any personal information Customer or Partner provided us as part of the General Information, please contact your account representative or Axios Systems relationship manager or, where possible, use our portals you have access to (for example, our self-service portal) to carry out these requests.
Certain jurisdictions, for example the European Economic Area, provide their residents specific privacy rights under applicable law. We will process requests to exercise such rights, including objection to and restriction of processing and requests for portability of personal information contained in General Information, in accordance with applicable data protection laws. You may send us an e-mail at firstname.lastname@example.org or using the contact details under the “Contact Us” heading below.
We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.
Our applications used to delivery the services may also provide us with information related to a User’s use of the Applications, including information regarding a User’s Devices, Screen Resolution and OS identification, language, and time zone. Applications may also collect information regarding a User’s interaction with Applications, which Axios Systems may use to provide and improve the Mobile Application and Services. All information is randomized and not personally identifiable.
Changes to this Services Privacy Statement
If you have questions or comment about this Services Privacy Statement and our privacy practices or if you are a Customer and need to update, change, or remove information from the Service, please log a ticket through our customer support portal.
For written inquiries, you may contact us at:
Axios Systems Plc, Axios House, 60 Melville Street, United Kingdom, EH3 7HF