HR portal: Present a web and mobile accessible store-front, making it easy for employees to find information, request leave, log payroll issues, access benefits, and more.
Case management: Manage HR issues and requests more efficiently with a best practice HR ticketing system.
HR project board: Drag and drop task cards help you assign tasks, set timescales and manage capacity of your HR team.
Digital workload management makes HR workloads visible, reportable, and manageable. Rich reporting makes it easy to spot and eliminate waste, accelerate outcomes, and make more time for important strategic HR projects.
The drag-and-drop workload manager lets you quickly check capacity, assign ownership, and set timescales for completion—ensuring tasks are prioritized in line with business objectives.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Manage tasks and requests more efficiently, ensuring nothing slips through the net.
Automate HR processes with this codeless drag-and-drop process designer.
Present a digital HR portal, empowering to find information, request vacations, and more.
Capture and reuse HR expertise with this searchable “how-to” knowledge base.
Get instant, real-time visibility of HR task queues and performance, wherever you are.
Transform HR through efficient service management
The right technology empowers you to “do more with less”.
IT can create business value by enabling service management in other areas of the business.
Enterprise Service Management: Building a service-oriented organization
ESM has redefined the role of IT, placing it at the heart of business transformation.
