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Facilities managers are frequently swamped with repeat calls - all reporting the same issues. When the phone is always ringing, it’s difficult to focus attention on prioritizing and solving issues. To improve performance, Facilities Management (FM) needs to get customer interaction under control and manage the delegation and execution of activity more effectively.
Snowed under with calls and emails? Empowering end users to self-log issues via web and mobile means communications are taken care of and you are free to focus on delivering results.
Digital workload management makes facilities workloads visible, reportable, and manageable. Rich reporting makes it easy to spot and eliminate waste, accelerate outcomes, and make more time for creating an optimized workspace.
Apply digital tools to streamline daily facilities operations
Manage tasks and requests more efficiently, ensuring nothing slips through the net.
Automate facility management processes with this codeless drag-and-drop process designer.
Present a digital facilities portal, empowering to find information, request vacations, and more.
Capture and reuse facilities expertise with this searchable “how-to” knowledge base.
Centralize and coordinate your facilities management efforts for more efficient and consistent management.
IT can create business value by enabling service management in other areas of the business.
ESM has redefined the role of IT, placing it at the heart of business transformation.
20 minute read