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Managing from the portfolio perspective makes it easy for IT to keep service offerings aligned with business needs. assyst gives our customers the tools they need to manage a more agile service portfolio–designing, deploying, and retiring services more quickly to fit with rapid changes in business demand.
You can’t manage what you can’t see. assyst gives you a portfolio perspective over your IT and business services. With it, you can manage a pipeline of services through the full lifecycle—from strategic inception, through design, transition, operations, and improvement to retirement. This accelerated pipeline means more innovation for the business, and more happy IT customers.
On the user side, assyst’s award-winning service catalog exposes the service portfolio through a digital web and mobile interface. Native integration between service portfolio management and service catalog management make it uniquely simple to publish and optimize services.
“assyst has enabled us to manage a portfolio of over 200 services from 14 internal service providers as diverse as legal, Geospatial Information Services, procurement and scientific advice.”
DEPARTMENT OF CONSERVATION
Drag-and-drop service design makes IT more responsive to new service requirements. Make use of a rich library of service templates and reusable components—so you can create and publish new services in minutes, not hours or days.
“The assyst service catalog allowed us to provide an interactive one stop shop for all things IT with full visibility of our IT service provision."
Service portfolio management and service design are core parts of the assyst IT management solution. No integration required.
Unique drag-and-drop service and process design makes it quick and easy to create innovative new service offerings.
Use and expand the out-of-the-box library of service templates and components.
Add new services to your service catalog in 5 minutes with our intuitive non-technical publisher.
Manage IT at the portfolio level with service portfolio views, dashboards, and reports.
assyst comes with ready-to-use HR, facilities, admin, marketing, and other non-IT service offerings.
assyst is a single IT management app, integrated by design. Find out about other ready-to-use IT management features you get with assyst.
Get a complete view of IT demands and costs with all IT financial management (ITFM) data in one place.
Track and manager suppliers to get more from your outsourced functions.
Apply practical rules for Governance, Risk and Compliance Management (GRCM).
Automation makes it easy to check and prove compliance in minutes, not weeks.
Manage your team’s capacity and workload to ensued deadlines are met.
Right-size your license positions to better track business demand.
What great IT service looks like…and how to achieve it.
35 minute read