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Take control over the service supply chain to minimize risk and maximize quality.
SIAM requires careful management from multiple perspectives. assyst gives you complete visibility over service supply chains, suppliers, and service components.
Monitor the performance of end-to-end service supply chains and the individual service components. Measure performance in terms of customer experience as well as traditional SLAs and technical performance indicators.
Complex supply chains produce benefits that are greater than the sum of their parts. Multiple vendors need to work together to optimize their contributions in ways that benefit the whole. Suppliers need visibility of—and communication with—upstream and downstream contributors.
assyst acts as a single source of truth for service management, storing service models and all related operational and support information. A central system which enables secure sharing of relevant service data is a critical success factor for efficient management of complex multisource service supply chains.
Find out more about how assyst can transform the way services work
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Take control over a complex landscape of services and customers.
Find out more about Service Integration And Management (SIAM)
Find out how you can better manage complex IT service supply chains.
6 minute listen
How to apply management control over a multi-sourcing landscape.
7 minute listen
What you need to consider before commencing a SIAM program.
7 minute listen