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Today’s tech-savvy workforce, operating in a global and digital environment, demands better and faster access to services and support while on the move. assyst is a modern service desk and IT management solution which gives analysts and users the information, knowledge, tools and collaborations they need to get the job done, wherever they are.
Give end users and agents choices in the way they seek and provide support
Evolve your service desk into a modern, multi-channel organization—giving people choices in the way they interact with IT. Self-logging of incidents and requests, direct access to services and status information, and the ability to search and crowd-source knowledge—all via web and mobile—help make your employees more productive.
Smart technology combined with easy integration gives service desk analysts the visibility, insight and control they need to diagnose and resolve issues faster. The intelligent InfoZone—a virtual agent assistant—is integrated into the logging form to push relevant information and suggested actions to analysts in real time.
Better knowledge management is an opportunity to quickly level-up IT performance. assyst helps you capture, organize, and share what your people know—and eliminate the daily waste of “reinventing the wheel”. Collaboration tools enable experts across your organization to quickly swarm and solve priority problems.
Service desk software is a core part of the assyst app. Nothing to integrate.
See the broader context of the issue. assyst gives you detailed visibility of the user, the service, supporting infrastructure, previous issues, changes, and more.
PinkVERIFY accreditated for all 16 ITIL processes, assyst supports best practices from day one. No modules to integrate.
Redirect 50%+ of your daily service desk traffic to digital channels with our easy-to-use web and mobile portal.
Make the most of what your people know with a curated knowledge base and collaboration tools for real-time problem-solving.
You get a complete, service-oriented view of your infrastructure, configuration, status, and history, making it easy to find root cause faster.
Automatically detect and resolve endpoint security and performance issues, reducing the flow of incidents to the service desk.
Find out more about other ready-to-use features you get with assyst.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Reduce calls to your service desk, shifting IT people from answering phones to solving business problems.
Realize the true potential of your organization’s knowledge pool with a global platform for sharing and crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Improve the IT customer experience with a consumer-style service
Quit reinventing the wheel.
Give your IT people access to the information and controls they need to get the job done, on the move.
A quality customer experience is as important as the quality of service
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