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Service Desk Software

Empower help desk agents and employees with intelligent technology

A digital service desk for a digital world 

Today’s tech-savvy workforce demands better and faster access to services and support while on the move. assyst is a modern service desk and IT management solution which gives analysts and users the information, knowledge, tools and collaborations they need to get the job done, wherever they are.

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Want real results? See what assyst can do for your service desk.

A new model. A more flexible service desk.

Give end users and agents choices in the way they seek and provide support

Empower end users

Evolve your service desk into a modern, multi-channel organizationgiving people choices in the way they interact with IT. Self-logging of incidents and requests, direct access to services and status information, and the ability to search and crowd-source knowledge—all via web and mobile—help make your employees more productive.

“We have seen a substantial increase in self-logging. The number of calls to the service desk has visibly reduced, allowing staff to focus on improving service to our internal customers..”
CORRS CHAMBERS WESTGARTH
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Empower service desk agents

Smart technology combined with easy integration gives service desk analysts the visibility, insight and control they need to diagnose and resolve issues faster. The intelligent InfoZone—a virtual agent assistant—is integrated into the logging form to push relevant information and suggested actions to analysts in real time.

"The software not only makes the communication with our customers better, but also strengthens the relationship between service desk staff and management."
CIRB
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Crowdsourcing and collaboration

Better knowledge management is an opportunity to quickly level-up IT performance. assyst helps you capture, organize, and share what your people know—and eliminate the daily waste of “reinventing the wheel”. IT collaboration tools enable experts across your organization to quickly swarm and solve priority problems.

"assyst is helping us mature our knowledge management capabilities through the deployment of collaboration and a central knowledge hub."
XENTRALL
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Want real results? See what assyst can do for your service desk.

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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

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Key service desk software features

Service desk software is a core part of the assyst app. Nothing to integrate.

Complete Visibility

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See the broader context of the issue. assyst gives you detailed visibility of the user, the service, supporting infrastructure, previous issues, changes, and more.

ITIL-ready

ITIL-ready

PinkVERIFY accreditated for all 16 ITIL processes, assyst supports best practices from day one. No modules to integrate.

Web IT Portal

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Redirect 50%+ of your daily service desk traffic to digital channels with our easy-to-use web and mobile portal.

Knowledge Management Software

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Make the most of what your people know with a curated knowledge base and IT collaboration tools for real-time problem-solving.

Service-view CMDB

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You get a complete, service-oriented view of your infrastructure, configuration, status, and history, making it easy to find root cause faster.

Endpoint Management

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Automatically detect and resolve endpoint security and performance issues, reducing the flow of incidents to the service desk.

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

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Manage services and operations from the business viewpoint with assyst.

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See how you can improve IT support and boost IT customer satisfaction

Helping you on your journey to digital transformation

Whitepaper

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Why you should care about the IT customer experience (CX)

A quality customer experience is as important as the quality of service

  • The importance of CX to IT
  • What good CX looks like
  • How to improve the IT customer experience

30 minute read

Whitepaper

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What great IT service looks like…and how to achieve it

What great IT service looks like…and how to achieve it

  • IT service experience strategy
  • Servicing value demand
  • Servicing failure demand

35 minute read

Analyst Report

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Building a social service desk

Key concepts behind Social IT and how they can be applied to deliver benefits

  • What is social IT?
  • What's in the "social IT toolset"?
  • Questions you need to ask
  • Tips and pitfalls

25 minute read