Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Anytime, anywhere, any device access to the service
Add new services to the catalogue in just a few minutes with our codeless configuration tools. Simple enough for non-technical service providers to manage their own portfolio.
Graphical process designer with an intuitive drag-and-drop interface makes managing a large portfolio of services simple.
Granular cost tracking gives you a full view of the costs attached to creating and providing services—helping you make better investment decisions.
Tame the complexity. assyst helps you keep your service portfolio organized using a hierarchy of logical departments and categories for easy browsing.
Integrated SLAs are triggered automatically the moment a service request is logged, with automated alerting and escalation if an SLA is breached.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Realize the potential of your organization’s knowledge pool with a global platform for information sharing and solution crowd-sourcing.
Reduce calls to your service desk, shifting IT people from answering phones to solving business problems.
Quit reinventing the wheel.
Empower your agents with the technology they need to fix and close more incidents the first time.
Give your IT people access to the information and controls they need to perform while out in the field.
With assyst, you get ITSM, ITOM, and ITBM in one app.
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