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Bring the service desk into the digital age with a consumer-style service catalog. Designed to provide an intuitive experience, the assyst service catalog is an award-winning digital storefront for IT.
Create new services in minutes
Help employees help themselves by presenting a clear, self-service catalog of technology services. Easy to find and easy to use, this consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process.
Building a new service is simple and codeless:
Dashboards give you quick visibility of service catalog consumption, performance, costs, and customer satisfaction. Detailed reports give a detailed view of the sources of demand and how demand is changing over time, helping you align resources with business need and focus improvement for the biggest impact.
"Our service catalog includes over 200 services across 14 internal service providers."
DEPARTMENT OF CONSERVATION
The assyst service catalog is a core part of the assyst app. Nothing to integrate.
Anytime, anywhere, any device access to the service
Add new services to the catalogue in just a few minutes with our codeless configuration tools. Simple enough for non-technical service providers to manage their own portfolio.
Graphical process designer with an intuitive drag-and-drop interface makes managing a large portfolio of services simple.
Granular cost tracking gives you a full view of the costs attached to creating and providing services—helping you make better investment decisions.
Tame the complexity. assyst helps you keep your service portfolio organized using a hierarchy of logical departments and categories for easy browsing.
Integrated SLAs are triggered automatically the moment a service request is logged, with automated alerting and escalation if an SLA is breached.
assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features that you get with assyst.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Realize the potential of your organization’s knowledge pool with a global platform for information sharing and solution crowd-sourcing.
Reduce calls to your service desk, shifting IT people from answering phones to solving business problems.
Quit reinventing the wheel.
Empower your agents with the technology they need to fix and close more incidents the first time.
Give your IT people access to the information and controls they need to perform while out in the field.
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