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Service Catalog

Modernize the IT experience

Service Catalog

Bring the service desk into the digital age with a consumer-style service catalog. Designed to provide an intuitive experience, the assyst service catalog is an award-winning digital storefront for IT.

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See how assyst can empower your IT transformation

Service Catalog made easy

Create new services in minutes

Digital User Experience

Help employees help themselves by presenting a clear, self-service catalog of technology services. Easy to find and easy to use, this consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process.

"The service portal has significantly improved our engagement with customers and produced savings in time and effort."
UNIVERSITY OF CANTERBURY
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Creating a New Service

Building a new service is simple and codeless:

  1. Create a service request form (or adapt an existing form).
  2. Use the drag-and-drop process designer to create a fulfilment process.
  3. Decide your SLAs, cost components and entitlements.
  4. Publish. It’s that simple.
"The number of calls to the service desk has visibly reduced, allowing staff to focus on improving service to customers."
CORRS CHAMBERS WESTGARTH
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Managing Services

Dashboards give you quick visibility of service catalog consumption, performance, costs, and customer satisfaction. Detailed reports give a detailed view of the sources of demand and how demand is changing over time, helping you align resources with business need and focus improvement for the biggest impact.

"Our service catalog includes over 200 services across 14 internal service providers."
DEPARTMENT OF CONSERVATION

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See how assyst can empower your IT transformation

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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management

how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

Read More

Key service catalog features

The assyst service catalog is a core part of the assyst app. Nothing to integrate.

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Web and Mobile

Anytime, anywhere, any device access to the service catalog empowers employees on the move to access the services they need to do their jobs better.

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Easy Admin

Add new services to the catalogue in just a few minutes with our codeless configuration tools. Simple enough for non-technical service providers to manage their own portfolio.

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Process Designer

Graphical process designer with an intuitive drag-and-drop interface makes managing a large portfolio of services simple.

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Financials

Granular cost tracking gives you a full view of the costs attached to creating and providing services—helping you make better investment decisions.

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Logical Structure

Tame the complexity. assyst helps you keep your service portfolio organized using a hierarchy of logical departments and categories for easy browsing.

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Built-in SLAs

Integrated SLAs are triggered automatically the moment a service request is logged, with automated alerting and escalation if an SLA is breached.

Can 6 minutes improve your ITSM strategy?

We think so, and we've recorded 4 podcasts to inspire you!

Listen to the podcast series

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the assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features that you get with assyst.

Password Reset

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Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

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Process & Service Automation

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Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

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Collaboration & Gamification

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Realize the potential of your organization’s knowledge pool with a global platform for information sharing and solution crowd-sourcing.

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Unified Self-Service Portal

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Reduce calls to your service desk, shifting IT people from answering phones to solving business problems.

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Knowledge Management

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Quit reinventing the wheel. assyst integrates knowledge capture and sharing into every aspect of IT to promote reusable knowledge.

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Service Desk Software

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Empower your agents with the technology they need to fix and close more incidents the first time.

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Mobile IT Workforce Tools

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Give your IT people access to the information and controls they need to perform while out in the field.

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With assyst, you get ITSM, ITOM, and ITBM in one app.

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Reduce calls to the service desk by over 50%. See how it works.

Helping you on your journey to digital transformation

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What are you doing to enhance the IT service experience?

What great IT service looks like...and how to get there

  • Strategy for improving the service experience
  • Customer journey maps as a tool for improvement
  • Tips for success and pitfalls to avoid

30 minute read

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Choosing an ITSM solution that's right for you 

Considering IT maturity is critical to making the right technology choices

  • Maturity models and assessments
  • Technology considerations
  • Tips and insights

30 minute read

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Make your service catalog user-centric

5-step guide to increasing adoption and ROI

  • How to design a more intuitive service catalog
  • How to drive continual improvement
  • Insights, tips and pitfalls

25 minute read