Deploying a simple and accurate Service Catalog will help your IT organization effectively manage service demand and gain credibility within the business.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
In this whitepaper you will learn:
- How to create a Service Catalog
- Industry best practice - some practical advice
- Which areas will require more resource