The Service Catalog, Rebooted
Key steps for building, launching, and maintaining a successful Service Catalog, while meeting the needs of end users.
SaaS ITSM or not?
Forrester Analyst Eveline Oehrlich looks at how to decide which ITSM technology delivery model is right for your organization.
Transforming IT into an app store
Service-oriented IT, the benefits of having a service catalog, and 3 steps for building a business case
ITSM essentials for managing the cloud
Cloud vs outsourcing, cloud service candidates and tips for managing services in the cloud.
ITSM in the cloud?
Sharon Taylor, CEO of Aspect Group, talks about cloud computing models and ITSM technology in the cloud.