University of Queensland Institute for Molecular Bioscience selects assyst from Axios Systems to streamline its IT systems and services

University of Queensland Institute for Molecular Bioscience selects assyst from Axios Systems to streamline its IT systems and services

The Institute joins a number of Axios Systems’ education customers across the world


Brisbane, Australia, 23rd February, 2010 – Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions today announces that the University of Queensland’s Institute for Molecular Bioscience, has selected its assyst ITSM solution to lead them into a new Service Desk era. The Institute joins a number of Axios’ education customers such as the University of Notre Dame in North America and the Scottish Agricultural College in the UK.


The Institute for Molecular Bioscience is replacing Touchpaper’s ITBM solution with the assyst software, and their prior solution, a ticket-logging tool called Kayako, that they had utilized for 4 years.


The Institute required a software solution that would aid with workflows, and increase their reporting capabilities. The IT Service Desk looks after 700 users within their department and will initially use the Incident, Change and Release Management functionality of assyst upon go-live.


Rowan Gronlund, Manager of IT Services at the Institute for Molecular Bioscience stated, “Axios Systems’ dedication to understanding the requirements of the Institute and thoroughness of the implementation was a refreshing insight into how a service vendor should operate. As we move into the testing phase of our implementation, we will expand further into the functionality available within the product to assist in improving and streamlining our systems and services and increasing customer satisfaction.”


The Institute for Molecular Bioscience was impressed with how quickly assyst could be implemented, as well as its rich functionality that was available out-of-the-box. Mr Gronlund was particularly interested in the assyst Process Designer, which gives management powerful control over the design and execution of processes, and the further capability within the product that is available to them for the future. He anticipates that assyst will create better staff utilization and justification of resources for the internal team moving forward, which will be important when the IT department moves to a new user-based payment model. He also hopes in the future, that they can begin to use the assyst Resource Manager functionality, which provides a Gantt-style, calendar view of planned activities for incidents, problems and changes.


Andros Symeonides, Senior VP Business Development at Axios Systems says, “Having the ability to implement assyst with a rapid turnaround and replace solutions seamlessly is vital to Axios’ success. Our customers can be up and running with assyst very quickly and can see a real return in investment within a short period of time.”


About University of Queensland’s Institute for Molecular Bioscience


The Institute for Molecular Bioscience (IMB) is a world-class research institute located at The University of Queensland, in Brisbane, Australia. The IMB's mission is to decipher the information contained in the genes, proteins and molecules of humans, animals and plants. Since its establishment in 2000, the IMB has earned a reputation as one of the Asia Pacific region's leading research institutes. By understanding the development process and aspects that go awry in complex diseases, IMB aims to develop pharmaceutical and cellular therapies, technologies and diagnostics to prevent or treat such diseases.


In addition, through studying both animals and plants, the IMB wishes to pursue other opportunities for applying our understanding of genetic programming and molecular architecture, which has the capacity to transform and create new industries in biology, information technology, green energy and agriculture.


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About Axios Systems


For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.


Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.


An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.


For more information, please visit our website at

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