University of Canterbury purchases assyst by Axios Systems

University of Canterbury purchases assyst by Axios Systems

The University of Canterbury, based in Christchurch, is one of the latest customers in the New Zealand market as Axios Systems expands the Asia Pacific operations.


In conjunction with the partner in the region ‘Focus On Business’, the University of Canterbury has purchased the fully-encompassing IT Service Management Solution to completely refresh the operations of its Learning Resources service unit, which is composed of Information and Communication Technology, Library and Facilities Services.


Axios Systems’ IT Service Management solution, assyst, encompasses all of the ITIL® V3 processes within the one solution, allowing the organisation to benefit from Best Practice guidelines and steer organisational efficiencies and agility. With development of the solution for over 23 years, and having being built upon ITIL® principles since its inception, assyst brings the customer full functionality enabling a unique lifecycle approach to ITSM.


The University has more than 12,000 full-time enrolled students, drawn from countries around the world. The University previously utilised an out-dated ITSM (IT Service Management) solution which had not been maintained or upgraded due to the cost and effort involved to do so. This resulted in the inability to utilise some of the latest technology available in a more comprehensive and fully integrated solution, such as assyst TM by Axios Systems. As a ‘one-box’ solution, assyst delivers value faster than any other enterprise-class ITSM solution and a quick realisation of the return on investment.


The University identified the need to implement assyst for the purposes of managing and refining the disparate support tools throughout the Learning Resources service unit. This will involve the implementation of Incident Management, Problem Management, Change Management and Service Asset and Configuration Management across Learning Resources.


The assyst implementation is currently underway, and assyst will integrate with Microsoft SCCM for Configuration Management and Nagios for Event Management into the IT department.


About Focus On Business


Focus On Business is a dedicated CRM and Service Management solutions provider originating from the UK, with an established presence in the Asia Pacific Region. With headquarters strategically located in New Zealand, Malaysia and offices in Thailand, Hong Kong and Kuala Lumpur, we provide local account management and services with an international support network.


We provide management consultancy services either stand alone or based around solutions provided by Axios Systems and SAP CRM, mainly:

  • assyst ITIL® Service Management solutions by Axios Systems
  • CRMactiV


Focus On Business place a heavy emphasis on partnering with our clients. The focal point of all our business relationships is both parties winning and enjoying the experience of working together, by ensuring we address the needs of business as well as of the system users. Over the years, we have established a strong client-base comprising of Multi-National Companies as well as Small to Medium-Sized Enterprises (SMEs) in various fields of business, ranging from banking and insurance, manufacturing, retail, distribution to government and educational institutions. The strength of our solutions and service quality has ensured their continued success.


About University of Canterbury


The University of Canterbury, located in Christchurch, New Zealand, has been committed to producing leaders for over 130 years. It has built up an international reputation for high quality degrees, teaching staff and research. You will find its graduates in top jobs and graduate schools worldwide.


The University offers:

  • World-class research
  • Inspirational teaching
  • A vibrant campus environment
  • A great student lifestyle with students from around the world


The University’s Learning Resources service unit supports staff and students by equipping them with materials for their learning, teaching and research needs, and by providing a world-class campus environment in which to use them.


Learning Resources links together the Library, Information and Communication Technology Services, the Digital Media Group, Facilities Services, and Planning, Strategy and Services to create a comprehensive learning environment.

Learning Resources has recently risen to the challenge of supporting the University through the 2010 and 2011 earthquakes and their aftermath, ensuring it continues to have reliable and stable support for its teaching, learning and research activities.


About Axios Systems


For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.


Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.


An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.


For more information, please visit our website at

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