Support professionals ‘unhappy’ with ITSM solution choice

Support professionals ‘unhappy’ with ITSM solution choice

More than 44 percent of some 250 respondents in the survey, conducted among delegates at the annual conference of the IT Service Management Forum (itSMF) in Brighton, said they were not pleased with their installed solution. Just over 48 percent said they were happy with their organization’s choice with the remaining 8 percent having mixed views. 


Axios Systems ( recently unveiled tools to allow customers of financially troubled Peregrine Systems to migrate to its award-winning assyst solution. 


“Large corporate users have tended to have had their Help Desk and ITSM systems custom-built but this has proved expensive for them,” said Ailsa Symeonides, Sales and Marketing Director of Axios Systems. “It is now possible for an ‘out-of-the-box’ solution to provide scalability with functionality and integration capabilities which match and exceed these custom-built systems, at a fraction of the cost.” 



Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.