Service management leader Axios Systems is gold sponsor of inaugural conference promoting best practices in IT
One of the world’s leading innovators of service management technology, Axios Systems, is proud to be gold sponsor of Scotland’s first major service management conference, IT in the Park.
Edinburgh-headquartered Axios Systems is honoured to support this conference, particularly because it’s the first time for a service management event of this size and nature to take place in Scotland. Approximately 200 delegates, 20 speakers and 15 exhibitors are exhibited to converge at Our Dynamic Earth on Tuesday, 10th of November.
Participants will share ideas on how to reduce service costs while increasing efficiencies in IT service management (ITSM). Demand for improved service management continues to grow across the public and private sectors, with industry analyst Gartner predicting that the size of the service management market will exceed $2 billion by 2018.
Conference presenters include Michelle Scott, Service Manager for Fife Council. Michelle will present a session on landing an IT Service Catalogue whilst delivering improved customer satisfaction. Three years on and with initial project cost savings of £1.2m, delegates will discover how the council continue to derive more business benefit.
The conference is designed to engage IT and all departments committed to delivering excellent customer service. Brian Hendry, Service Development Manager at Axios Systems, will deliver a feature presentation on how to extend service management beyond IT, to additional departments such as Finance, HR, Procurement and others.
IT500 Ltd, an IT advisory company, is organizing the event, which includes backing from:
- Global best practice leaders Axelos
- The Service Desk Institute
- BCS – The Chartered Institute for IT
- SITS 16 – The Service Desk & ITSM Show
Tasos Symeonides, CEO of Axios Systems, said: “We are delighted to sponsor one of the year’s most important conferences for the service management industry, and the first of its type north of the border. As organisations continue to tackle the challenge of doing more with less, this event offers a great opportunity to discover some of the most cost-effective and creative ways of answering that call to action.
“Indeed, it’s always best to learn from someone who has already succeeded in that capacity. So, in that respect, we’re incredibly pleased that the conference features a presentation by Fife Council, whose teams continue to use our solution, assyst, to facilitate more effective service management and deliver improved customer satisfaction. Helping public and private sector enterprises deliver cutting-edge service management is at the heart of the work our company has been invested in since we launched in Edinburgh in 1988, and continues to be the reason why we support knowledge-sharing events like IT in the Park.”
 Emerging Technology Analysis Innovation Drives Advanced IT Service Support Management Tools in a Mature Market, Gartner, September 2014