Service Catalog – Defining and Designing Your Services
Axios Systems Continues its Service Catalog Webcast Series with a Focus on Scoping Service Offerings
United Kingdom, 22 March, 2010 – Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the assyst software, announces its second webcast of a series aimed at educating organizations on successful Service Catalog implementations.
The series has been created in response to the results of a recent Axios survey based around Service Catalogs, which found that 64 percent of organizations are looking to implement a Service Catalog in the next 6 months.
The first webcast acted as an introduction to the Service Catalog and provided a guide in how to put together a business case for implementation and prove ROI to key decision makers.
The second webcast moves its focus onto ‘Defining and Designing Your Services within a Service Catalog’, and provides guidance on the next step of a Service Catalog project. It covers:
- How to design and define your service offerings
- How best to get your customers involved in the project
- Practical help on structuring your services and offerings
The remaining webcasts in the series will show how to integrate the Service Catalog with your business, and the reporting/metrics a Service Catalog can provide.
Ailsa Symeonides, Sales & Marketing Director at Axios Systems said, “The first webcast in the series was well attended and we received some excellent feedback. We hope that the second webcast has the same effect and will provide attendees with an effective way to start defining their service offerings for a successful Service Catalog.”
For more information, or to register for the webcasts, please click here.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at www.axiossystems.com
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