Mail division of La Poste Group wins itSMF award as a result of process work by Axios Systems
Recognition comes following Axios Systems delivering ITSM training and consulting to build in-house capacity for developing new ITIL®-based processes
200 application changes per month and 1,200 servers now managed in-house
Took less than one year to achieve objective to evolve processes and address new 24/7 services
Paris, March 10th, 2009. Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) solutions announces that the IT Operations Management of the Mail department (DOIC) of the La Poste group has been recognized by the itSMF for the company’s development of an in-house team of ITIL® experts trained by Axios to bring about organizational change for its four production sites in France. The award was presented by the French chapter of the itSMF in November 2008.
200 application changes per month
With 180 people, the DOIC of the La Poste group is at the center of technological change at the postal operator. In particular, the team is charged with evolving the information systems to drive new business services, such as the electronic processing of mail, and the new 24/7 online services.
The Information System division at the La Poste group is divided into four sites. Overall they manage more than 1,200 servers and approximately 200 application changes per month.
75% of consultants ITIL® certified
Contrary to the traditional approach to organizational change, based on the guidance from external consultants and documented processes being followed to the letter, the DOIC of the La Poste group decided in 2007 to manage all change control in-house from beginning to end.
In order to motivate and empower all team members to manage processes according to the ITIL® framework, the La Poste’s DOIC contracted Axios Systems to work out an ambitious personnel development program. To date, more than 80% of the team, from data-processing technicians to those in charge of financial management and administration, have undergone the Axios training,.
Broad training decision brings significant benefits to the team
By adapting ITIL® framework to La Poste’s specific circumstances, Axios Systems made it possible for all DOIC team members to operate on a common understanding of the ITIL® concepts, processes and operations being used. This shared base understanding encourages professional exchanges, makes meetings more productive promoting information sharing and the implementation of new processes.
Functionality based on the daily learnings
The DOIC team required of Axios to go beyond the traditional role of a service provider, by aiming for a transfer of expertise to empower independent operation. The group boasts a 90% examination success rate, measured by an independent body. Axios worked hard to understand the unique business environment within La Poste allowing the service provider a strong comprehension of the reality of the environment, making it possible to optimize success rate in the certification examinations.
Working towards ISO/IEC 20000 certification
By working to leverage intelligence, the DOIC team took less than one year to achieve its initial objective to move and evolve its processes to truly address the new 24/7 services and the associated systems. The award presented by ITSMF recognizes the success of the project so far. The team is now fully focused on the second objective to attain ISO/IEC 20000 certification for the whole of the organization.
About Axios Systems
Axios Systems is one of the world’s leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies.
Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.