Kingfisher Builds on ITIL Foundations with Axios

Kingfisher Builds on ITIL Foundations with Axios

Axios Systems, the international IT Service Management (ITSM) company, today announced that Kingfisher plc, Europe’s leading home improvement retail group, will be rolling out assyst to help consolidate an ITSM operations Shared Service model across its organisation. The Shared Service model is designed to streamline Kingfisher’s delivery of IT services and maximise its support of critical business systems. 


Kingfisher, with over 800 stores in nine countries, will implement the ITIL®-based ITSM software solution across its retail network to standardize and consolidate Best Practice processes. The retail group is consolidating ITSM operations across its divisions into one centralized Shared Service function. The group will use assyst to support the delivery of IT services, with the goal of minimizing downtime for key business applications including Point of Sale and ERP systems. 


Kingfisher has been a keen adopter of ITIL® Best Practice processes since 2004, and has used Axios’s assyst for some time at its subsidiary B&Q, the UK’s leading DIY and garden center retailer.. But with a variety of IT helpdesks and ITSM tools being used across the group, Kingfisher recognized the need to consolidate its IT processes into a single system and implement a standard approach to IT Service Management. 


Kingfisher IT Services (KITS) chose assyst based on the software’s adaptability, ease of implementation, and scalability, in addition to Axios’s focus on ITSM and its reputation with industry analysts. Kingfisher were impressed by Axios’s proven track record at B&Q and Brico Dépôt, as well as in other major retailers and similarly complex multi-national organizations. Axios’s global support network was also an important factor in Kingfisher’s choosing assyst to support its international operations. 


Kingfisher’s assyst implementation will be complete by the end of the third quarter of 2008 across all its subsidiaries in the UK, France, Spain, Italy, Russia and Poland. With almost 700 end-users, the solution will help integrate the group’s IT departments, reduce costs, deliver business value quickly and improve service levels by providing a common language based on ITIL® processes. It will also help KITS to support the continued roll-out of ERP systems across the group through strong release management processes. assyst will enable the Service Desks to offer longer service hours by transferring incidents and requests among the group’s international subsidiaries. 


Tasos Symeonides, CEO, Axios Systems said, “Large organizations like Kingfisher often face challenges when trying to integrate and streamline IT processes across numerous holdings. Using assyst enables the IT helpdesks across the entire Kingfisher group to use a common, ITIL®-based framework for improved IT service management. ” 


About Kingfisher 

Kingfisher plc is Europe’s leading home improvement retail group and the third largest in the world, with over 800 stores in nine countries in Europe and Asia. Its main retail brands are B&Q, Castorama, Brico Dépôt and Screwfix. Kingfisher also has a 21% interest in, and strategic alliance with, Hornbach, Germany’s leading DIY Warehouse retailer, with over 120 stores in Germany and eight other European countries.