IT Service Management (ITSM) Gaining Traction In Gulf Region As Axios Systems Signs A Further Three Deals

IT Service Management (ITSM) Gaining Traction In Gulf Region As Axios Systems Signs A Further Three Deals

Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) solutions, continues to build on the momentum it has gained over the past year in the Gulf Region, signing deals with Al Rajhi Bank in KSA, a major GCC retail group and Future Pipe Dubai in the UAE. 


The deals further extend Axios’ presence in the region where its current customer base includes among others, the Supreme Education Council in Qatar, Gulf News in the UAE, Central Bank Oman, The Sultan Center in Kuwait and numerous clients in the Kingdom of Saudi Arabia, including among others Saudi Hollandi Bank and Bank Albilad. 


The recent new business wins have resulted from heightened interest in the assyst ITSM software solution as companies are becoming increasingly disillusioned with the framework vendors and look to the out-of-the-box benefits that software such as Axios’ assyst can deliver. Immediate benefits companies can expect include a very fast deployment and a much more rapid return on investment (ROI). Additional strengths include the ability to run the software dynamically in multiple languages, including Arabic. 


Success in the GCC region and demand from the wider marketplace has led to Axios establishing an office in the United Arab Emirates in 2007 where the company has been experiencing significant growth since. The company recently doubled its staff numbers in the Gulf to manage new and existing business. 


Research firm International Data Corp (IDC) expects the six GCC countries will account for nearly 23 per cent of the total IT spend in the Middle East and Africa (MEA) region, which is expected to cross $40 billion (Dh146.8 billion) this year. Of those they expect the Kingdom of Saudi Arabia and the United Arab Emirates to be the biggest spenders. Saudi Arabia is projected to spend $3.76 billion (Dh13.81 billion) on IT, an 11.28% increase over 2007, and the UAE is expected to spend $2.99b (Dh11.01 billion) this year representing an 11.1% increase. 


Two of the recent deals were secured by Oger Systems who became a partner of Axios in April 2008. Part of Saudi Oger Group, Oger Systems is one of the leading system integration companies in the Middle East, delivering technology-led business solutions to clients across numerous sectors in the region. 


Markos Symeonides, Vice President of the Middle East region for Axios, commented, “This is further evidence of the demand we are seeing in the Gulf region for a comprehensive service management solution that enables companies to easily bring about Continued Service Improvement through ITIL®-based best practices. We expect to see a growing stream of customer wins as our customers in the region share their experiences with peer companies. The Gulf region is becoming an increasingly significant revenue stream for Axios.” 


Mr. Symeonides added “companies across the region and across the world have raised their expectations around ITSM project quality including the upgradability of technology and professionalism of service delivery. This provides a great opportunity for a high-end focused player like Axios.” 



About Axios Systems 


Axios Systems is one of the world’s leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 


Its core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including of Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 


Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO) helping to ensure a significant return on investment (ROI) with rapid time to value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 


Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: 


ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.