ISO 20000 - Great news for ITSM

ISO 20000 - Great news for ITSM

The new International standard, ISO/IEC 20000, is largely based upon the British Standard, BS 15000, of which Axios Systems was the first organization in the world to achieve certification. 


Brian Hendry, Managing Consultant at Axios Systems, commented: “This is a significant move forward in the worldwide adoption of the standard. ISO/IEC 20000 defines the Service Management processes which are essential for the delivery of first class, quality services. Achieving certification against this standard means that organizations can objectively prove to their customers that their services adhere to industry Best Practice”. 


Axios has also recently become an Accredited Course Provider for ISO/IEC 20000. Awarded by the itSMF (IT Service Management Forum), this will allow Axios to further prove and share its expertise in the area of ITSM Best Practice. 


Brian continued: “As part of our increasing portfolio of consulting services, we are keen to help improve other organizations’ knowledge of ISO/IEC 20000 and its underlying framework, ITIL® (IT Infrastructure Library). We want to help them gain the kind of success we have achieved and we believe we are exceptionally well qualified to deliver such specialized training around the world.” 


Axios’ award winning ITSM solution, assyst, was designed from inception around ITIL® and supports organizations’ implementation of such Best Practice processes. 



Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.