Forrester Wave Cites Axios as a Leader in both Large and Small Enterprise Service Desk Management Tools Markets

Forrester Wave Cites Axios as a Leader in both Large and Small Enterprise Service Desk Management Tools Markets

Axios Systems, the international IT Service Management (ITSM) company has been named a Leader in the Forrester Wave TM: Service Desk Management Tools, Q2 2008 report. The report evaluates vendors according to their current offering, strategy and market presence, assessing their ability to deliver appropriate solutions. Axios has been cited as a Leader in the service desk management tools market for both large and smaller organisations. 


Chip Gliedman, Vice President, and Principal Analyst for Forrester Research wrote, “With service management as its sole focus and with the ITIL® framework as its architectural model, the company has created a robust tool set that can be implemented out-of-the-box for many organisations in the 5,000 to 25,000 employee range. Axios’ assyst is especially strong for organisations that are looking to implement a standardised set of processes and are willing to trade complex customisation capabilities for ease of implementation and management. Most of the customisation requirements can be met through configuration changes in the application itself, lowering the cost of implementation and ownership.” 


Tasos Symeonides, CEO, Axios Systems comments, “It is the first time we have been positioned as Leader in both the Large and Small category. This shows the broad appeal of our technology meeting the needs of both large and smaller companies.” 


Symeonides continues, “We find that the organisations we speak with value Axios’ specialisation and single focus, our absolute and unwavering commitment to ITSM. Our customers know that when they invest in Axios’ technology it is for the long-term and that they will not outgrow the solutions. With 20 years of research and development behind assyst and highly skilled consulting services, we offer a comprehensive total solutions package that none of our competitors come close to. The launch of assyst 8 later this year, with a number of new and innovative features will further consolidate our position of offering best-in-class integrated ITSM solutions.” 


The Forrester Wave examined 16 product offerings from 13 different vendors out of a total list of almost 60 vendors worldwide. These 13 vendors between them accounts for more than 90% of sales worldwide, making it one of the most comprehensive studies of enterprise service desk management tools.