The evolution of IT: Axios emphasize customer focus advantages at SITS16
On the 8th and 9th June, the UK’s leading conference for ITSM professionals, SITS, returns to London’s Olympia to showcase the latest in service management. The event plays host to over 4,000 people and 50 free-to-attend seminar sessions, including 2015 Info-Tech Champions Axios Systems.
Presenting at stand 302, event sponsor Axios showcases the latest assyst version with a further enhanced user interface and seamless ITAM integration. The company also stresses the importance of redefining IT, moving it from a tech-support to service catalyst role, prioritizing customers.
Effective service delivery puts the customer first. In prioritizing service management and automation, organizations can develop a focus on serving and retaining customers, by aligning resources towards them.
Driving increased customer satisfaction is a key aspect of any business and by transitioning into a Service Broker, IT can develop into more than just a support-based department.
David Wheable, Vice President at Forrester Research joins Markos Symeonides, Vice President at Axios Systems in a special Breakfast Briefing unveiling exclusive new Axios research findings into the current state of the ITSM market, including observations on IT maturity, budgets and regional differences. Places for this briefing, ‘From IT Support to Service Broker – Can Your Team Make the Change?’ can be booked in advance through the IT Service Management Show website.
Axios Systems are also delighted that customers William Grant and Sons and Fife Council will both present separate seminars over the course of the two days at SITS.
Janet Moss, Project Manager at William Grant and Sons will discuss how to achieve project excellence and evolving IT business engagement as well as giving practical advice for managing a multi-location service desk. The presentation will take place on Wednesday 8th June at 12:30pm in Seminar Theatre 2.
Michelle Scott, Customer Support Service Manager at Fife Council will explain how to improve service quality while saving money and boosting customer satisfaction. This presentation will be held on Thursday 9th June at 1:30pm Seminar Theatre 2.
Ahead of the event, Markos Symeonides said: “SITS is a superb opportunity for IT Service Delivery professionals to experience the latest and greatest the industry has to offer. Axios Systems will be showcasing our latest assyst version with a new and improved user experience.
“Research has shown that IT budgets are increasing and the need for organizations to be customer-centric is paramount. assyst enables clients to meet their clients’ needs and wants by turning IT into a service catalyst, a real revenue builder that stems from increased customer satisfaction.”
To find out more, visit Axios Systems at stand 302 at London Olympia on the 8th- 9th June or contact Axios (firstname.lastname@example.org) to book a free demo with a solutions consultant.