Axios Systems Selected as a Finalist in the 2012 American Business Awards
assyst10 recognized in the category of “Best New Product or Service – Software – Systems Management Solution”
Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL® support, today announced that assyst10, the company’s enterprise ITSM solution has been selected as a finalist for the 2012 American Business Awards (Stevies) in the category of “Best New Product or Service - Software - Systems Management Solution.” The American Business Awards (ABA) are the nations premier business awards program and will be presented at its traditional banquet on Monday, June 18 in New York and a new tech awards event on Monday, September 17 in San Francisco.
assyst10, launched in May, is a customer-focused software solution that enables the delivery and support of comprehensive IT services to organizations worldwide. It offers everything a business needs to deploy, manage and support IT services, including a full-fledged content management system, in a single, customizable package. Designed to support ITIL® best practices, assyst10 helps customers reduce costs while managing services, assets and customer support in a fast-paced business environment.
“With assyst10 we’ve created an IT services environment that integrates social technologies, such as crowdsourcing and social collaboration, with the foundational ITSM capabilities desired by companies worldwide,” said Markos Symeonides, executive vice president, Axios Systems. “Being recognized as a Stevie Award finalist confirms the value enterprise organizations see in assyst10 -- solving a critical business need, enabling better, faster and cheaper delivery and support of IT services.”
assyst10 improves IT efficiencies and enhances the delivery of business-centric IT services, driving greater value to the end user. Capabilities new to assyst10 include:
- IT-to-IT Collaboration: helping to solve complex issues, rapidly reducing support time and cost as well as increasing the uptime and availability of critical business services
- Peer-to-Peer Support: enabling an individual to handle multiple issues and/or requests at a single time and providing instant support
- Crowdsourced Community Support: reducing the cost of support by avoiding phone and email, allowing users to maximize their usage of key business applications
- IT Public Relations: monitoring support conversations – demonstrating that IT cares
assyst10 also provides the latest in multi-lingual capabilities, mobility and reporting – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction.
Finalists for the American Business Awards were chosen by more than 140 business professionals nationwide during preliminary judging in April and May. More than 150 members of 10 specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, taking place currently. Details about The American Business
Awards and the list of Finalists in all categories are available at www.stevieawards.com/aba
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at www.axiossystems.com
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