Axios Systems recognized in the 2015 Gartner Magic Quadrant for IT Service Support Management Tools

Axios Systems recognized in the 2015 Gartner Magic Quadrant for IT Service Support Management Tools
Microsoft Partner Silver Software Asset Management

Axios Systems has been placed in the “Magic Quadrant for IT Service Support Management (ITSSM) Tools” report published by the global industry analyst Gartner1.

With over 400 ITSM vendors offering ITSM products, the ITSSM Magic Quadrant has evaluated the 10 solutions that meet Gartner’s criteria. As stated in the report, “IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.”

Throughout 27 years in the marketplace, Axios has led the evolution of service management technology. Axios was the first organization to achieve BS15000 (now ISO 20000) and was the first vendor to introduce gamification. In 2014, Axios was the first organization in the world to achieve accreditation from PinkVERIFY™ for 15 out of 15 ITIL® processes within a single solution.

This experience enables Axios to impart market-leading skills transfer to customers. Axios caters to customers at different levels of IT maturity, bringing them up the IT maturity scale with resources and consultancy targeted to their sector and requirements.

Tasos Symeonides, CEO of Axios Systems, said: “We’re absolutely delighted to be evaluated in the Gartner Magic Quadrant yet again. We believe it is testament to our position at the forefront of enterprise service management. Our continued focus on service management is leading and evolving the marketplace. As ever, we remain committed to developing innovative solutions designed to make the workplace more efficient and cost effective. One example of this is as our integrated IT Asset Management marketplace, which is a future direction of the service management market. We appreciate the continued support of our loyal customer base.”


Access a complimentary copy of the Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools report here.

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information on Gartner, or if you are a Gartner client and would like to access the report, please visit

About Axios Systems

For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL®  framework to help solve their business challenges across the organization.

In 2014, assyst was accredited for all fifteen PinkVERIFY™ ITIL® processes. Axios Systems was the first technology vendor to achieve this within a single solution.

For more information, please visit our website at

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[1] Gartner, Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord and Tapati Bandopadhyay, 25 August 2015