Axios Systems Positioned in the 2010 IT Service Desk Magic Quadrant

Axios Systems Positioned in the 2010 IT Service Desk Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute


Axios Systems, the world’s largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.


The Magic Quadrant Report focuses on enterprise-class vendors that meet Gartner's specific criteria, including the vendor's ability, demonstrated through customer references and Gartner client inquiries, to address the needs of enterprise customers seeking functionality for incident, problem, change, knowledge, self-service and service-level agreement (SLA) management*.


The report reviews the marketplace and vendors and highlights a number of considerations for companies selecting an ITSM tool including attributes such as integrations capability, ability to measure key metrics and ease of implementation. assyst v9 from Axios Systems was evaluated for the report.


Available in SaaS and on-site delivery models, assyst enables organizations to operate efficiently and gain service value through the adoption and deployment of the ITIL® framework. Enterprise-class Service Desk, IT Service Management (ITSM) and IT Asset Management (ITAM) functionality with IT governance controls are delivered in a single application. The Service Desk is fully integrated with ITIL®/ITAM processes and an enterprise CMDB using assyst, to deliver faster value and lower total cost of ownership.


  • Functionality: Drag and Drop design tools and parameter driven configurations provided to drive ITIL® automation without the need for scripting or coding
  • Integration: Unrivalled connectivity is available via a wide range of plug-in adaptors, collectors, gateways and bridges that enable the assyst IT Service Management solution to easily integrate with any external application offering customers flexibility and a lower Total Cost of Ownership (TCO). Axios customers are not liable for future integration costs as all upgrades are upwardly compatible (retaining configurations).
  • Measuring key metrics: assyst offers a spectrum of reporting options for capturing key IT service and support metrics; from a range of reporting templates included as standard in assyst, to the creation of high level custom dashboards.
  • Implementation: assyst’s out-of-the-box capability ensures implementation is quick and hassle-free. Users can configure rather than customize assyst to automate their processes and these take days not weeks or months.


assyst is used by some of the world’s largest and leading organizations including Sears, Fuji Film, Lego, Qatar Petroleum, Standard Bank and Wyndam Worldwide


“As one of the most established products in this marketplace, assyst is an embodiment of over 20 years of focus on ITSM” says Ailsa Symeonides, Sales & Marketing Director at Axios Systems, “Axios’ commitment to our customers means that we are constantly evolving our solutions and services to ensure we help them to continue to deliver value to their business. 2011 will see a focus on enhanced reporting capabilities and improving the assyst GUI designed to improve customer interaction with assyst”


To access the report, please visit *Gartner, Inc. Magic Quadrant for the IT Service Desk, David M. Coyle et al, November 4, 2010.


About Axios Systems


For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.


Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.


An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.


For more information, please visit our website at

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