Axios leverages expert Knowledge to push boundaries in IT Service Management
Knowledge is the life blood of any organization. In today’s complex business environments, managing the combination of legacy IT systems and increasing adoption of new technologies, the duties of the IT Service Desk have never been more challenging. Accurate knowledge of these business critical applications and systems is a necessity, with correct and swift knowledge retrieval essential to ensure customer satisfaction, business efficiency and profitability.
Axios Systems’ partnership with Knowledge Powered Solutions (KPS) and Right Answers enables Axios to provide a fully-integrated Knowledge Management solution with RightAnswers knowledge content delivered through KPS’ leading-edge search technology.
This partnership will allow users of Axios’ award-winning IT Service Management solution – assyst, to directly utilize KPS’ fully-featured search technology with the addition of RightAnswers’ Knowledge-Paks. Knowledge-Paks are technical support knowledge bases consisting of more than one hundred thousand solutions. KPS’ technology processes this knowledge and then serves up on-demand solutions to problems occurring with more than 150 off-the-shelf software titles – all accessible and leveraged directly from within assyst.
“We are delighted to be working with both KPS and RightAnswers, providing our customers and prospects with world-class Knowledge Management to help increase Service Desk efficiencies and ultimately customer satisfaction.” said Neil Whyte, Solutions Alliance Manager at Axios Systems, “This is another great addition to our best-of-breed solutions approach as both partner’s offerings complement our IT Service Management solution - assyst, and ultimately help organizations to increase the strategic business value of their Service Desks”
"KPS believes that the integration of Universal Knowledge and assyst will deliver a new standard for knowledge enabled IT Service Management solutions. Axios customers will gain access to valuable knowledge quickly and easily from within the assyst application. With the addition of Right Answers Knowledge Paks, providing answers to questions relating to off-the-shelf software products, Axios customers will be able to improve customer service through the provision of fast and accurate solutions to customer queries" said Roger Haddon, Managing Director at Knowledge Powered Solutions.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.