Axios innovation rewarded with Info-Tech Champion status
One of the world’s leading providers of IT Service Management (ITSM), Axios Systems, has been awarded Champion status in recognition for their innovative flagship product assyst by industry research group, Info-Tech.
The ability to differentiate between ITSM vendors in the modern technological age is in constant evolution and 2017 is set to be a continuation of this trend. With service experience and customer satisfaction becoming a more decisive factor in perfecting the service delivery process, being at the forefront of the industry is as important now as it has ever been.
Axios Systems, the first vendor in the world to achieve accreditation for all 16 PinkVERIFY™ ITIL® Processes, is placed as a Champion in Info-Tech’s latest publication of the ‘Enterprise Service Desk Software Vendor Landscape’, recognizing its strong market presence and excelling in the evaluation criteria.
Its leading ITSM solution assyst was rated in a series of product and vendor categories, being listed as “exemplary” for six out of eight, including usability, architecture, strategy and reach.
The all-in-one assyst solution – which can be extended to support non-IT units through ESM – is also credited with an extensive set of features, recognized by Info-Tech. Most notably, the solution’s successful Self-Service and Multi-Site functionality along with a further six features achieving the maximum rating of “fully present”.
Sandi, Conrad, Senior Research Director and Executive Advisor at Info-Tech Research Group said: “Axios assyst is a comprehensive ITSM platform that supports all ITIL® processes and combines ITSM best practices with modern collaboration features and a strong self-service portal to empower end users.
“Axios should be on the shortlist for any large multi-site organizations that are focused on process improvement and creating an enterprise service model.”
Axios’ innovative approach was demonstrated by the creation of a role-based user-friendly service catalog influenced by the “design of familiar e-commerce websites”. This allows users easier access to the portal and give instant feedback through a task completion button.
Tasos Symeonides, CEO of Axios Systems said, “We are delighted to be recognized as an industry Champion by Info-Tech for another year. One of the hallmarks of Axios is our dedication to delivering innovative ITSM solutions that meet the needs of our customer base. Our passion and drive to keep our clients one step ahead of the curve is reflected in our commitment to pursuing SIAM capabilities throughout the year.”
About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.