Axios Gives Xentrall the 'X' Factor with assyst

Axios Gives Xentrall the 'X' Factor with assyst

Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, has further penetrated the public sector market with the recent Xentrall implementation of the out-of-the-box software, assyst. Formed by a public to public strategic partnership between Darlington and Stockton-on-Tees Borough Councils, Xentrall delivers services in ICT, Design & Print, HR and Finance to both councils. 


Xentrall supports Darlington and Stockton in transforming their ICT services to deliver cost savings and improve efficiencies. The two neighboring unitary authority councils, with a combined population of around 300,000, have a culture of innovation and service improvement and are highly rated by the Audit Commission. This is shown in their recent CPA (Comprehensive Performance Assessment) results, which refers to a council’s overall performance compared to others in England. Xentrall wanted to consolidate the separate Service Desks into one to create a centralized support function, with the possibility of further consolidating other support functions further down the line. Their aim in doing this was to provide efficient and effective support for both councils and reduce operational costs, thus maximizing efficiencies. 


assyst was chosen by Xentrall as the solution that would best meet these requirements and provide a single, consolidated data repository and IT Service Management tool. assyst will help Xentrall maximize the availability of both councils key services, including Revenues and Benefits, Housing Systems and email in order to provide business users what they need, when they need it. This will ensure that they can effectively support the initiatives of both councils and demonstrate value to the residents of Darlington and Stockton. Delivering service excellence to the business user is a key factor in the success of the project and assyst will allow Xentrall to align their ICT systems and services to the ITIL® guidelines in order to achieve this. 


Ian Miles, Head of ICT, Xentrall, says, “We selected the assyst IT Service Management tool based on its alignment with ITIL® and its multi-tenancy capability, allowing us to support both councils centrally, while keeping the data segregated and individual to each council. Axios clearly demonstrated how they intended to meet our objectives with assyst and showed us how they had already helped other organizations achieve similar goals.” 

Ailsa Symeonides, Sales & Marketing Director, Axios Systems, says, “Axios already has a proven track record in the public sector with customers including West Lothian Council, Fife NHS and Thames Valley Police. assyst's capability to enable a Shared Services model has been utilized by many customers already and the Xentrall partnership is further proof of its success in this type of implementation.” 


Axios Systems and Shared Services 


Axios Systems can help both public and private sector organizations with its award-winning, scalable ITSM software, assyst, and it’s highly experienced consulting and training expertise, allowing organizations to succeed in achieving a Shared Services Model through delivering increased efficiency and effectiveness as well as an enhanced experience for stakeholders. Some customers already using assyst for Shared Services include Hull City Council, Service Birmingham and Kingfisher. 


About Axios Systems 


Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 


Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL® V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 


Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 


Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: 

ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. 




Xentrall is a groundbreaking public/public partnership between Darlington and Stockton-on-Tees Borough Councils set up to deliver key back-office transactional services. Xentrall delivers services in ICT, Design & Print, HR and Finance to both councils. 


The partnership was set up to deliver cost savings and service improvements to both councils by consolidating their services into one. 


With 8000 employees and nearly 200,000 residents, Stockton-on-Tees Borough Council is the larger of the two councils, covering areas including Billingham, Stockton, Thornaby, Ingleby Barwick and Yarm. 


Darlington Borough Council supports a population of around 100,000. Both councils are located in the Tees Valley area of North East England.