Axios bolsters US team in wake of Peregrine problems

Axios bolsters US team in wake of Peregrine problems

The company is sending a high-level team from its Edinburgh, Scotland world headquarters to join its office in Herndon, Virginia, near Washington DC. 


Its move follows reports of financial irregularities at San Diego, California-based Peregrine which says its customers include 92% of the Fortune 500 companies in the USA. Last August Peregrine bought Remedy Corporation for more than $1 billion after acquiring the Tivoli Service Desk product from IBM. Last month it announced the departures of its Chief Executive and Chief Financial Officer and said that questions raised by its outside auditor Arthur Anderson had prompted a probe into whether $100 million in revenues had been properly recorded. 


“There is a lot of confusion and concern in the marketplace in the wake of Peregrine’s problems, partly from customers worried about continuing support for its products,” commented Ailsa Symeonides, Sales and Marketing Director of Axios Systems. “We are prepared to help end the uncertainties and our strengthened North American team will be looking at possibilities on the ground in more detail.” 


Axios this week launch its Product Exchange Program for users of Peregrine (including Remedy ARS and Tivoli Service Desk), Network Associates, Computer Associates and HP solutions. It said it would offer competitors’ customers total implementation of its assyst solution at a fixed price, to include training and consultancy, provided they supplied the necessary staff and other resources to enable project scoping to be carried out. Many of its rivals are reluctant to commit to fixed costs but Axios is able to do so because assyst is an integrated, ‘out of the box’ solution, Mrs Symeonides added. 


As a further incentive, Axios will provide three days scoping free of charge. “Our consultants will look at the organization’s set-up and evaluate what needs to happen in order to migrate successfully from its existing product to assyst,” Mrs Symeonides said. 


Axios, a financially independent private company, was founded in 1988 and has several hundred blue chip customers in the UK, Europe and North America. Clients include Orange, MTV, Canadian Tire, Ingersoll Rand, Ernst & Young, Amersham, DEKRA, ABN AMRO Asset Management and many local and central Government departments. 


It concentrates solely on the Help Desk and IT Service Management field. For the past two years assyst has been voted the top product of it kind by the Help Desk Institute (HDI). 


Axios has been operating in the US and Canada for more than three years and has built up a significant customer base there. 


“Peregrine’s difficulties have further enhanced our opportunities in North America and Europe,” Mrs Symeonides said. “We have been winning more and more contracts when pitching against it and other American-based competitors. Recent events have made this easier.” 



Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.