Assyst boosted by what the Butler saw
Boston-based computer and communications research firm Aberdeen Group said Axios “has approached the challenge of IT service management with a thoughtful view of the issues and a perspective that goes beyond merely tracking incidents and generating reports.
"Though assyst can provide the traditional metrics of volume and speed - resolving issues as quickly as possible -it is also aware of the need to accommodate business impact, contractual obligations and asset/change management," it commented.
Factors in the Edinburgh-based company’s success included customers who spoke favorably about their experiences with Axios, the report went on.
Aberdeen said Axios’ focus on IT best practices could position it well for opportunities in North America.
It concluded: "The public persona of Axios has generally focused upon its embrace of ITIL® service management standards ... if an organization has embraced those processes, Axios should be an automatic choice for the shortlist of suppliers.
"Yet the value of assyst is not wedded to ITIL®. Organizations can derive significant benefit from implementing IT policies and procedures that ensure consistent service delivery, particularly when that delivery can adapt to the business drivers of the organization."
In a separate report, Britain’s Butler Group said assyst and its Web-based companion product assystNET provided an integrated “first class enterprise-wide IT Service Management solution.”
"For organizations implementing assyst the benefits, both realized and perceived, can be immediate," Butler added in an independent analysis of the recently released version 5.
"They range from tighter control of IT infrastructure through to helping eliminate inefficiencies in service delivery and improving overall IT service quality and performance."
Describing assyst as an effective and flexible solution, Butler said Axios' consultants "assimilate a detailed knowledge and understanding of the processes within a client’s business ... it is then straightforward for them to evaluate assyst's applicability and fit to the organizational business requirements, resulting in a clearly defined and appropriate implementation plan and a tailored solution."
Butler made special mention of assyst’s graphical reporting component which provides real-time information on incidents. “We believe the analysis of trends should be encouraged," it commented. "One of the benefits ... is to be able to anticipate potential problems before they occur.”
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.