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Axios Systems Breakfast Briefing to open SITS18: Can We Manage the Future? The Changing Role of IT Service Management

Published: 23 May 2018

Axios Systems, a global provider of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, is pleased to open the UK’s leading event for Service Desk and IT Support professionals, SITS18, in a special Breakfast Briefing.

SITS18From the 5-6th June at London’s Olympia, SITS18 is set to connect thousands of IT professionals and over 75 exhibitors over the free-to-attend two day event.

Kicking off the conference on Tuesday 5th June, Axios Systems will host a Breakfast Briefing featuring industry experts Stephen Mann (Principal Analyst and Content Director of ITSM Tools), David Wheable (VP and Principal Consultant of Forrester Research Group) and Andy Kettlety (Service Desk Manager of Somerset Council).

David will discuss the rapidly changing IT landscape and how technology is empowering both employees and customers, shaping how they interact with organisations now and in the future.

Key areas of discussion include:

  • The rise of Artificial Intelligence and the adoption of a Shift Left strategy
  • Why Customer Experience within service management matters more than ever
  • How Big Data will influence service management delivery in the future

The session will then move onto an open panel discussion, concentrating on the changing role of ITSM and how to optimize customer experience within the service desk as well as what the future holds for the industry (Chatbots, DevOps, AI).


Exhibiting at Stand 240 on both days, Axios Systems will also be presenting the latest developments on its leading ITSM and ITOM solution, assyst.

Markos Symeonides, Executive Vice President at Axios Systems, said: “SITS is the biggest stage for ITSM and ITOM professionals to showcase the latest trends and developments in the industry. We are delighted to highlight the evolution of assyst and how it meets the growing demands of global customer base."

“Organisations are now able to adapt quickly in order to free up the resources for greater business benefits thanks to the advancements in tooling and automating the traditional ‘off-limits’ processes.”


To register for the Breakfast Briefing at SITS18, CLICK HERE

Visit the event website for more information: https://www.servicedeskshow.com/