With over 1,600 delegates expected to attend the four-day event at the Gold Coast Convention and Exhibition Centre between the 29th October and 1st November, Gartner Symposium/ITxpo gives ITSM professionals the ability to network and showcase the leading industry technology.
Among the exhibitors present at the event is Axios Systems, who will be demonstrating the latest functionality in its leading solution, assyst.
assyst features an enhanced WorkManager Kanban style user experience which will increase operational efficiency for end-users while reducing the amount of low-value work required at the first line service desk.
With over 30 years of experience in the ITSM circle, Axios Systems is also proud to be supporting its valued customer, Pact Group, who will be presenting the benefits of assyst in improving service delivery, on Tuesday 30th October in the Showfloor Theatre at 10am AEST.
Markos Symeonides, Executive Vice President at Axios Systems, said: “Axios Systems are delighted to be sponsoring this prestigious Gartner event and showcasing our best of breed solution, assyst. Our participation is testament to our commitment to deliver world class service management and IT operations management software solutions worldwide”.
Pact Group achieved improved Service Delivery after replacing its previous tool with assyst in just nine weeks. The company, headquartered in Victoria, now operate with increased reporting and more tickets being resolved at the first line.
Among the benefits seen by Pact Group, was a substantial increase in the number of calls hitting the right teams and being resolved on first contact (60%) and SLAs being consistently met (92%) without having to stop the clock.
You can read more about Pact Group’s digital transformation journey with assyst by Axios Systems
on our website www.axiossystems.com/it-case-studies.