Press - HDI18

Published: 29 March 2018

Axios Systems, a leading provider of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, is a Platinum sponsor of the HDI 2018 Conference and Expo.

An estimated 2,500 IT professionals are expected to attend ‘the technical support industry’s most comprehensive event’ from April 10-13 at the MGM Grand in Las Vegas.

Featured speakers include Joshua Smith, ITSM Consultant at Axios Systems, who will jointly present a session with Jeremy York, Senior Support Services Analyst at Turner Construction Company, an Axios Systems customer.

The Axios-Turner session will focus on Turner's journey from an on-premise, in-house ITSM solution to a comprehensive offering in the cloud. The presentation will include:

Identification of needs in a new ITSM tool
The decision process on the move to a SaaS/Cloud-based ITSM solution
Implementation of the new system
Lessons learned

The conference also features five keynote speeches and 80 expert-led breakout sessions offering advice on evolving desktop support, the executive stakeholder perspective, putting metrics to work, reinventing the customer experience, service desk foundations, service desk masters support center optimization and team performance and transformation.

Markos Symeonides, Executive Vice President at Axios Systems, said: “As a longstanding partner of HDI, we are delighted to once again be a platinum sponsor at HDI18. We look forward to delivering a joint presentation with our 2017 Implementation of the Year recipient, Turner Construction Company. I highly recommend attending this session for attendees who are considering or planning a transition to a cloud-based ITSM solution”

Visit the event website for more information: https://www.hdiconference.com

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Axios Systems to lead transitioning ITSM to the cloud discussions with Turner Construction at HDI18

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