Axios Systems recognized in the 2018 Gartner Magic Quadrant for IT Service Management Tools

Published: 22 August 2018

Axios Systems has been placed in the “Magic Quadrant for IT Service Management (ITSM) Tools” report published by the global industry analysts Gartner*.


With over 450 vendors offering ITSM products, the ITSM Magic Quadrant has evaluated the solutions that meet Gartner’s criteria.

As stated in the report: “IT service management tools are vital for infrastructure and operations organizations to support and deliver IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders select tools that meet their specific needs.”

Since its inception in 1988, Axios Systems has led the evolution of service management technology with its leading ITSM solution assyst. The Company was the first organization to achieve BS15000 (now ISO 20000) and the first vendor to achieve accreditation from PinkVERIFY™ for all 16 ITIL® Processes within a single solution.

Tasos Symeonides, CEO at Axios Systems said: “We are delighted to be evaluated in the Gartner Magic Quadrant again. Our position at the forefront of the enterprise service management market is a testament to our focus on delivering usable innovation that makes our clients’ workplace more cost effective.”

assyst caters to customers at all levels of IT maturity and progressively brings them up the maturity scale with resources and consultancy targeted to their sector and requirements. Axios Systems resolves the key challenges facing the market via assyst’s simple upgrade process, robust and innovative ITSM solution.


*Gartner, Magic Quadrant for IT Service Support Management Tools, Kenneth Gonzalez, Rich Doheny and Chris Matchett, 16 August 2018 

About the Gartner Magic Quadrant

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