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Password Reset

Reduce calls to the service desk

Eliminate up to 40% of service desk calls

assystReset allows end users to reset their Windows password without having to contact the IT department, eliminating one of the most frequent calls to the service desk. assystReset is straightforward to configure, easy to use and a secure way for users to reset their passwords. 

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assystReset is fully integrated into the end user’s Windows logon sequence, allowing them to reset their password from their own workstation. All password events and actions are recorded within assyst to provide complete audit trails and detailed reporting.

See how assyst’s password reset feature can save your service desk time

Key password reset features

Self-service password reset is a core part of the assyst app. Nothing to integrate.

Secure

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All data is transmitted across SSL. Passwords use one-way, double-hashed encryption.

Languages

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Simple administration supports any language.

Reporting

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Report on automated password resets and resulting savings.

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

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The assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.

Process Automation

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Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

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Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Collaboration

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Release the full potential of your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing. 

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Knowledge Management

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Further reduce calls to the service desk with a searchable end-user knowledge base.

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Service Catalog

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Divert service requests to a consumer-style service catalog.

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Mobile IT Workforce

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Give your IT people access to the information and controls they need to perform while out in the field.

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Self-Service

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Empower employees to log their own incidents, find information, and track requestswithout calling the service desk.

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IT Dashboards

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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#Performance

ITSM, ITOM and IT Business Management (ITBM) in one app

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See how you could reduce calls to the service desk by up to 40%

Helping you on your journey to digital transformation

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Key strategies for reducing service desk calls

Reduce call volumes to reduce costs and shift focus toward innovation

  • Why reduce calls to the service desk
  • How to assess and manage demand
  • Tools to help you manage demand and costs

60 minutes

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Enterprise Service Management (ESM) overview

Create value by enabling service management in other business areas.

  • Support service provider needs beyond IT
  • Give employees a single service interface

2 minutes

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Choosing an ITSM toolset that’s right for you

Considering IT maturity is critical to making the right technology choices

  • Maturity models and assessments
  • Technology considerations
  • Tips and insights

58 minutes