NPF Sberbank (Non-government pension fund of Sberbank) enhanced IT service management processes on the new ITSM platform

NPF Sberbank and Axios Systems successfully launched an ITSM project on the platform assyst.

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This enabled NPF Sberbank to speed up request fulfillment and lower operational expenses by data exchange with self-service portal, IT asset management, timely user trainings and centralized IT service quality management. The project was launched within very short terms and with maximum ITIL processes involved (IT Infrastructure Library).

assyst was set into operation within 3 months. On the 1st stage Service Catalogue and quality parameters were set up. Then project teams of NPF Sberbank and Axios Systems automated Incident, Service request and Change management. As a result, NPF Sberbank got all analytical data needed to enhance IT services.

Further development will include automation of Asset and Configuration management including enhancement of licenses usage and license purity management on the basis of assyst ITOM.

“We were aware of Axios Systems positive experience on both international and Russian markets and now we know it ourselves. Axios Systems launched an ITSM platform within shortest term possible. NPF Sberbank got a reliable tool to raise efficiency of IT department. Today NPF Sberbank uses assyst not only for IT but for other operational processes as well”.

Andrey Pedorenko, IT Director, NPF Sberbank

“Business processes development in Russian companies is now on that level of maturity when spontaneous IT service rendering and support no longer correspond to the companies needs. ITSM enables not only to control but to measure quality of IT services providing precise and timely data for decision making. And this is a significant advantage for such a competitive market as non-government pension funds. Efficient cooperation between customer and vendor project teams is crucial for an ITSM project. This was confirmed by a successful project in NPF Sberbank”.

Anton Boganov, Business development director, Axios Systems

 About assyst 

Axios’ assyst solution is disrupting the market through being the flexible, affordable and enterprise proven alternative to expensive platform development vendors. It is designed to help you run and grow your service portfolio with ease—no stress, just pre-built, simple, powerful cloud technology. 

assyst by Axios Systems enables you to streamline your operations and level-up business performance. The powerful yet flexible automation handles the daily workload allowing delivery teams to focus on the innovations that will make a real difference to your organization. 

assyst powers digital transformation through in-tool dynamic content, workflows and analytics to empower your people to deliver work the right way at each and every touch point. Axios have pioneered AI and Machine Learning features that to deliver insights, predications and automations to the right users and the right time.  

Omnichannel delivery in assyst Customer Engagement Edition (ACE) is built on a “Design Once, Deploy Everywhere” architecture to reduce ITSM tool running costs while meeting the demands of the next generation of customers. 

assyst is accredited for all 16 PinkVERIFY ITIL v3 processes and supports all ITIL 4 practices out-of-the box and in a single unified solution. 

About Axios Systems  

For over 30 years, Axios Systems has been committed to helping customers achieve business success through the effective and efficient management of their IT services and systems. We help organizations enhance capabilities, improve maturity, and transform back-office support groups into a business-leading service delivery teams. 

Axios Systems has a proven track record of success, with 1000’s of implementations in over 80 countries across all industries including many Fortune 500 businesses and large government agencies. 

For more information visit www.axiossystems.com/contact-us