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Get real-time access to information. Make decisions and take actions. Update records to ensure information is always fresh. With assyst you can do all this and more from the palm of your hand. Rich IT management functionality, accessible with any smartphone or tablet, means work happens at an accelerated pace.
assyst gives your IT people access to the information and functions they need to do their jobs on the move
IT managers and leaders need 24/7 visibility of IT performance KPIs as well as insight into what’s happening behind the scenes. assyst gives you access to the same information you see on your desktop or IT command center wall. View real-time dashboards. Monitor work queues. Make decisions. Take actions. Get involved in problem-solving discussions. Stay connected and be present, wherever you are.
“We expect this to save us a lot in terms of time and cost..”
Field engineers need to stay connected to the service desk. They need to know where they’re going and why. assyst gives you mobile access to work queues, job locations, customer details, and the knowledge you need to fix it fast. No more job tickets and no more repeated calls to the service desk means more time fixing customer issues and less time spent on paperwork.
With assyst mobile tools, application developers, database managers and infrastructure staff can maintain visibility over the systems, software, work queues and events they’re responsible for.
Mobile IT features are a core part of the assyst app. Nothing to integrate.
Get the same information you see on your desktop or IT command center wall.
assyst is accessible on any modern smartphone or tablet: Android, iOS, Windows Mobile or Blackberry.
Access and update incidents, problems, changes, requests, knowledge artefacts, and more.
Decision-making on the move means processes keep moving, even when managers are out of the office.
Dig deeper, analyse issues, access knowledge, and take remedial actions right from your smartphone or tablet.
Search, create and participate in discussions on the move.
assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Empower your agents with the smart technology they need to fix and close more incidents
Enhance your organizational knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Improve the IT customer experience with a consumer-style service
Stop reinventing the wheel and start making progress.
Empower employees to self-log, self-solve, and find information—diverting up to 80% of calls from the service desk.
Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
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