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Mobile IT Workforce Tools

Modern IT management on the move

A mobile IT workforce needs mobile tools 

Get real-time access to information. Make decisions and take actions. Update records to ensure information is always fresh. With assyst you can do all this and more from the palm of your hand. Rich IT management functionality, accessible with any smartphone or tablet, means work happens at an accelerated pace.

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See how mobile IT management can accelerate your IT processes

Stay connected, whoever you are, wherever you are

assyst gives your IT people access to the information and functions they need to do their jobs on the move

Mobility for IT managers

IT managers and leaders need 24/7 visibility of IT performance KPIs as well as insight into what’s happening behind the scenes. assyst gives you access to the same information you see on your desktop or IT command center wall. View real-time dashboards. Monitor work queues. Make decisions. Take actions. Get involved in problem-solving discussions. Stay connected and be present, wherever you are.

“We expect this to save us a lot in terms of time and cost..”
SAIB

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Mobility for field support

Field engineers need to stay connected to the service desk. They need to know where they’re going and why. assyst gives you mobile access to work queues, job locations, customer details, and the knowledge you need to fix it fast. No more job tickets and no more repeated calls to the service desk means more time fixing customer issues and less time spent on paperwork.

"Before assyst, teams used excel or notepads."
MOHAWK
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Mobility for 3rd line support

With assyst mobile tools, application developers, database managers and infrastructure staff can maintain visibility over the systems, software, work queues and events they’re responsible for.

"assyst has been the foundation on which we have been able to quickly define, design and deliver new support models and service."
SCOTTISH GOVERNMENT
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See how mobile IT management can empower your mobile IT workforce

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Magic Quadrant for ITSM Tools 2018

Read the latest industry analysis by accessing your complimentary copy of the 2018 Gartner Magic Quadrant for ITSM tools

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Key IT Mobile Workforce Features

Mobile IT features are a core part of the assyst app. Nothing to integrate.

 

Mobile Dashboards

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Get the same information you see on your desktop or IT command center wall.

Any Device

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assyst is accessible on any modern smartphone or tablet: Android, iOS, Windows Mobile or Blackberry.

Update Records

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Access and update incidents, problems, changes, requests, knowledge artefacts, and more.

Make Decisions

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Decision-making on the move means processes keep moving, even when managers are out of the office.

Take Action

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Dig deeper, analyse issues, access knowledge, and take remedial actions right from your smartphone or tablet.

Collaborate

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Search, create and participate in discussions on the move.

Can 6 minutes improve your ITSM strategy?

We think so, and we've recorded 4 podcasts to inspire you!

Listen to the podcast series

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The assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.

Process Automation

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Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

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Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Collaboration

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Enhance your organizational knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.

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Password Reset

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Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

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Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

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Knowledge Management

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Stop reinventing the wheel and start making progress. assyst integrates knowledge capture and sharing into every aspect of IT.

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Self-Service

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Empower employees to self-log, self-solve, and find informationdiverting up to 80% of calls from the service desk.

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IT Dashboards

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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#Performance

ITSM, ITOM and IT Business Management (ITBM) in one app gives you complete visibility and control over services, support, assets, and financials.

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See how assyst can keep you connected on the move

Helping you on your journey to digital transformation

Whitepaper

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Choosing IT management tools that work for you

Considering IT maturity is critical to making the right technology choices.

  • Maturity models and assessments
  • Technology considerations
  • Tips and insights

30 minute read

Case study

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Plug’n’play compliance automation reduces effort by 99%

Government agency achieves compliance while offering end users choice

  • Compliance achieved through automated detect-and-resolve
  • End users offered safe choices through a service catalog
  • Complete centralized control over applied policies

10 minute read

Briefing

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Making IT collaboration work

Break down barriers and promote open collaboration

  • Cross-IT collaboration
  • Business-IT collaboration
  • 7-steps to success

5 minute read