Get real results in days, not months
Lightning packages distil current best practices and organizational change expertise into highly focused process and technology packages. Delivered to you in just a few days, not weeks or months, the lightning delivery method draws on decades of experience to create fast-track solutions to specific IT management process and technology challenges.
Lightning delivery is an implementation approach like no other—focusing 100% on your priority outcomes. Whether you want to focus on specific IT process (like incident management or change management), key area (like ITOM), or a specific set of business outcomes, we can provide a fixed-cost, fixed-timescale package.
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Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Integrated SLAs are triggered automatically the moment a service request is logged, with automated alerting and escalation if an SLA is breached.
5 bad habits that kill IT innovation…and how to avoid them
Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.
15 minute read
Choosing IT management tools that work for you
Considering IT maturity is critical to making the right choice.
30 minute read
What are you doing to enhance the IT service experience?
What great IT service looks like…and how to achieve it.
30 minute read
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Axios needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy
IT Service Management
IT Operations Management