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Management Playbook for Modernizing ITSM to Support Home Working

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Lightning Delivery

Get real results in days, not months

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Results-focused implementation

Lightning packages distil current best practices and organizational change expertise into highly focused process and technology packages. Delivered to you in just a few days, not weeks or months, the lightning delivery method draws on decades of experience to create fast-track solutions to specific IT management process and technology challenges.

Unique IT management implementation

Lightning delivery is an implementation approach like no other—focusing 100% on your priority outcomes. Whether you want to focus on specific IT process (like incident management or change management), key area (like ITOM), or a specific set of business outcomes, we can provide a fixed-cost, fixed-timescale package.

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Contact us today for a chat with an experienced IT management consultant

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See how assyst can empower your IT transformation

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Axios and assyst credentials, why CIOs trust us

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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

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Built-in SLAs

Integrated SLAs are triggered automatically the moment a service request is logged, with automated alerting and escalation if an SLA is breached.

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Efficiency
40% Of IT people’s time reclaimed
“The reduction of calls we have achieved through self-service in assyst has given our team an 40% of time back to focus on innovation.” SAIB

Usability
50% Of calls diverted to web
Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live.” Fife Council

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Speed
70% Faster go-live
“Our engineers estimate that implementing any other solution would have taken us at least 70% (around six months) longer.” ONLANTA

Cost Reduction
34% Reduction in support costs
“We transformed our end user experience through rolling out the assyst digital IT portal to 25,000 employees in 90 days.” Mohawk Industries

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Helping you on your journey to digital transformation

Whitepaper

5 bad habits that kill IT innovation…and how to avoid them

Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.

Common bad habits
How to overcome them
5 key takeaways

15 minute read

Whitepaper

Choosing IT management tools that work for you

Considering IT maturity is critical to making the right choice.

Maturity models
Assessment tools
Technology considerations

30 minute read

Whitepaper

What are you doing to enhance the IT service experience?

What great IT service looks like…and how to achieve it.

IT service experience strategy
Servicing value demand
Servicing failure demand

30 minute read

Find out how you can streamline your service portfolio with assyst

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60 Melville Street, EH3 7HF
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IT Service Management

Unified Self-Service Portal
Service Catalog
Knowledge Management
Collaboration and Gamification

Service Desk Software
Process and Service Automation
Mobile IT Workforce Tools
Password Reset

IT Management Dashboards

IT Operations Management

IT Asset Management
Software Asset Management
Service-view CMDB
Service Mapping
End Point Management

Orchestration and Automation
Event Management
Capacity and Availability

Security Operations Management

IT Business Management

Financial Management
Contract and Supplier Management
Service Portfolio and Design
Resource Planning
Policy Governance
Audit and Compliance
License Metering and Control

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