Current opportunities

ITSM Consultant - UK

Reports to Managing Consultant
Department Professional-services
Location Edinburgh

Job purpose

  • Lead or assist with the design of work packages within the design of a larger Axios solution
  • Deliver 'hands-on' implementation of the Axios solution as part of ITSM projects.
  • The Consultant will be accountable for customer satisfaction reflected through the quality of their work and their contribution to the project

Job responsibilities

  • Assist with identifying project scope and customer requirements
  • Contributing towards documentation
  • Hands-on delivery of product and appropriate ITSM/ITIL processes
  • Building the assyst system for organizations
  • Testing with clients during implementation phase

Skills and Experience


  • The ability to quickly learn new concepts and technologies and convert them into customer solutions
  • The ability to work independently with minimal supervision
  • A Customer oriented personality exhibiting professionalism and enthusiasm
  • An analytical, detail oriented, thought process with the ability to take a methodical approach to activities such as system analysis and data structuring
  • Good documentation skills


  • Experience being involved in different types of product implementations
  • Experience in taking part and contributing to design workshops
  • Good technical background with the ability to discuss architecture, hardware and software
  • Experience across different industry sectors
  • Some experience working in the ITSM or IT services/consulting industry
  • Experienced user of an ITSM product such as assyst
  • Practical experience with Microsoft tools such as MS Excel etc.
  • Good awareness of scripting languages such as JavaScript, HTML or equivalent
  • Practical experience with relational databases: MSSQL, Oracle
  • Experience with software and hardware architecture

Essential Qualifications

ITIL V2 / V3 Foundations Certification at a minimum, Computing degree (BSc, MSc), or equivalent programming/system design experience


About Axios Systems

Axios Systems is an international IT Service Management (ITSM) and IT Operations Management (ITOM) software company specializing in the development, implementation and support of sophisticated and high-value business solutions.  Its best practice solution, assyst, is deployed world-wide in both private and public sector organizations

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