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Current opportunities

ITOM Technical Consultant - North America

Reports to Enterprise Architect
Department Professional-services
Location Herndon, VA

Job purpose

  • Technical Expert on the assyst ITOM application suite including Hardware and Software Asset Management, EndPoint Management, Performance and Monitoring Management
  • Provide Best Practice advice to customers and partners on how to best implement assyst ITOM based on their business needs
  • Support customers as they implement assyst ITOM based on the advice provided

Job responsibilities

  • Deliver assystITOM implementation design workshops and document the resulting design
  • Install and configure assystITOM for customers
  • Support the assyst ITSM consultant in the design and configuration of the assyst CMDB
  • Train customers, partners and consultants on the proper use of assystITOM
  • Communicate with the Axios Project Manager/Project Coordinator on project status and issues
  • Drive continuous improvements to the assystITOM product and implementation methodology
  • Assist with the creation of scope of work/statement of work documents
  • Deliver both full customer implementations and Pilot/POC projects
  • Extensive travel to customer sites worldwide may be required

Skills and Experience

Essential

  • Proven track record with enterprise level organizations working with:
    • Asset Management (Hardware and Software)
    • CMDB Implementations
    • Asset Management tools such as SCCM, Flexera, SNOW
    • Software Asset Management and Optimization
    • Software Licensing Models including Microsoft, Oracle and Adobe
    • Software Deployment
    • Patch Management
    • Alert Management
    • Performance Monitoring
  • IT networking skills and experience
  • Strong technical understanding of enterprise architecture and domains
  • Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security
  • Experience with wmi and ssh
  • Understanding of relational databases
  • Understanding of virtualized technologies such VMWare and Hyper-V
  • Scripting with tools such as JavaScript
  • Exceptional communication and presentation skills
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) during project delivery
  • ITIL Certified

Desirable

  • Oracle MySQL
  • Spoken proficiency in languages other than English beneficial
  • Experience working with and/or implementing ITSM software
  • Experience with Capacity Planning
  • Experience with Software Asset Management and CMDB Audits
  • Experience with integration tools to enable full CMDB configuration and automation including connectivity to other data sources (e.g. finance or procurement software)

Essential Qualifications

Not Applicable

 

About Axios Systems

Axios Systems is an international IT Service Management (ITSM) and IT Operations Management (ITOM) software company specializing in the development, implementation and support of sophisticated and high-value business solutions.  Its best practice solution, assyst, is deployed world-wide in both private and public sector organizations

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