Technical Pre Sales Consultant - Dubai

Reports to: 
Closing Date: 
Saturday, December 31, 2016
Skill Area: 

Job Summary

This role works with TMs to close new business. They provide solution direction and demonstrate value to prospects through calls, presentations, demos, workshops, and other deliverables. Assists marketing to improve brand awareness and works with other teams such as AGS and ADMs to improve customer satisfaction and strengthen the product and overall solution.



Reports to:

Regional Manager 

General Description

At Axios, we don't just want to sell customers software. We want to create long term partnerships with our customers that enable them to grow and thrive using assyst.

Solution Consultants are product experts who work with customers to demonstrate that assyst can meet their business needs both today, and in the future. The SC works to understand the customer’s pain points, business drivers and challenges so that they can use their in-depth knowledge of industry best practices, and Axios products to put together a compelling value based solution tailored to their needs. This solution will be presented throughout various meetings, demonstrations, workshops and proof of concepts that the SC will be responsible for managing and delivering.

Working closely with their sales counterparts, the SC will be responsible for providing technical wins in the sales cycle. 

Job responsibilities

  • Providing solution and technical level advice to New Business Sales people in sales planning and during customer meetings
  • Expectation of extensive customer site meeting commitments in order to build deeper understanding of requirements and expectations that can then be positioned in Axios sales proposition and business case. (Assumed high level of travel)
  • Developing and delivering customer specific presentation of Axios solutions and how these address customer needs.
  • Identify projected financial and business benefits that will be delivered to customers through implementing ITIL® based solutions from Axios.
  • Configuring Axios product offerings to allow demonstrations of software to be aligned to customer specific requirements


Bachelor’s degree in: Business, Communications or IT-related degree. 


  • Minimum 3 years of experience working as an ITSM software implementation specialist or consultant
  • Minimum of 5 years of customer facing experience in a software support or sales capacity 

Skills and experience

Essential Desirable
Extensive experience in business software applications and presenting the benefits that can be delivered Expert knowledge of IT Service Management (ITSM)
ITIL® Qualified to Foundation level ITIL© Qualified to Service Manager Level
Service Management solution set experience ideally with technical foundation in similar applications to those provided by Axios Experience of working in an software company
Track record working in sales environment for software vendor or similar organization Experience working in pre-sales or services for software vendor in ITSM\ITIL® space
Ability to demonstrate complex software concepts and product capabilities in business relevant manner

Understanding of ISO \ COBIT standards or other IT best practice concepts

Extensive experience of developing and delivering presentations to large and diverse audiences Practical experience working in customer environment in IT Service Management or complimentary disciplines
Strong customer interactions skills to be credible and trusted in sales cycle Delivery experience implementing ITSM solution or similar solution set.
Well organized and focused on results, motivated and works without constant supervision Attention to detail and creative in methods of presenting solutions
Expert communicator, with extremely well developed skills in listening, building rapport, presenting and producing written communications  



KPI Target
Tech Project on Target 90%
RFI/RFP Response Rate Meets/Exceeds
Win Rate Maintains or Increased
Time spent training 20%
Movement in Product Skills Matrix Movement in 3 topics per Quarter
Admin Duties 90%
Soft Skills Meets/Exceeds


For more information about career opportunities:



+44 (0) 131 220 4748


+44 (0) 131 220 4281

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