Graduate Application Support Analyst

Edinburgh, United Kingdom
Reports to: 
Service Improvement Leader
Reference : 
Closing Date: 
Thursday, March 31, 2016
Skill Area: 
Techical Support
Service Desk

Company background

Axios Systems is an international IT Service Management software company who develop, implement and support assyst, a sophisticated and high-value business software solution. 

Axios Systems is an international IT Service Management software company developing, implementing and supporting assyst, a sophisticated and high-value business software solution.  We specialise in delivering Help Desk and IT Service Management solutions to large blue-chip organisations and to the public sector while offering world class, best practice consultancy solutions.
Axios Systems is headquartered in Edinburgh with offices across the Americas, Europe, Middle East and Asia Pacific. The Axios Service Centre, based in the West End of the city provides multi-lingual, 24x7 support to our growing customer base, globally. This support ranges from “how do I” questions to installation, configuration, diagnostics and performance investigations across a complex suite of applications, running on a variety of Application Server and Database platforms.


Job purpose

  • To accurately record, progress and resolve internal and customer related issuesTo liaise within the cellular support structure and other resolving groups to achieve prompt and accurate resolutions of issuesTo participate in continuous improvement of the delivered serviceTo work as part of a team supporting Axios Systems products on various operating systems as well as a large number of database platformsTo provide support across a variety of shifts and patterns, including evening, night, and weekend shifts


Successful candidates will be integrated into a small team and assigned a mentor. A structured training programme will provide the foundation knowledge necessary for the role.



Job responsibilities

To undertake Service Centre Support and project work, including;

  • Provide excellent customer support for the Axios Systems suite of applications running on a variety of operating systems
  • Investigate, diagnose and resolve issues involving SQL Server and Oracle databases
  • Progress and resolve installation, configuration and performance issues with JBoss application servers (Websphere knowledge an advantage)
  • Work closely with internal and external resolver groups, to provide a seamless and excellent support experience to customers
  • Commitment and ability to continuously self-improve and develop through participation in internal training programmes, self–study training , and online-training courses  
  • Provide an element of desktop support to the internal Axios users (previous Desktop Support knowledge an advantage)


Skills and experience

Essential Desirable
Degree in an IT related discipline Basic knowledge and awareness of ITIL
Experience in the provision of customer service (not necessarily IT) Windows Professional support (Servers, Desktops, Networking)
Exposure to installing and /or maintaining Windows XP, Windows 7 and 8 Experience of supporting internal or external customers on a range of complex applications  
Exposure to of configuring and maintaining a mainstream database product such as Microsoft SQL Server, Oracle, DB2 or MySQL. Ability to create and amend SQL - queries and updates
Ability and commitment to learning new technologies and applications quickly Reporting experience. SSRS, Crystal Reports etc.
Excellent organizational skills Exposure to basic web development
Attention to detail with a high standard of English (grammar and spelling) both written and spoken Exposure to client side tracing tools and analysis of logs
  Administration, configuration, deployment and sizing of one or more J2EE systems such as JBOSS, WebSphere or WebLogic
  Proficiency in Greman would be a benefit but not essential


The organisation will offer a comprehensive benefits package to the successful candidate.

Start date: in the next few weeks, as soon as practically possible


For more information about career opportunities:



+44 (0) 131 220 4748


+44 (0) 131 220 4281

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