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IT Management Solutions for Managed Service Providers (MSPs)

Streamline. Innovate. Grow.

Get new services to customers faster

assyst gives you the visibility, flexibility, and automation you need to create and manage a more innovative, efficient, and competitive service portfolio.

Modernize the way you do business

Agility and automation are the key to success as an MSP.

Accelerate innovation

Create and deploy new technology services faster to retain customers and grow market share. Clear visibility of customer trends, combined with accelerated service design and deployment tools, give you the agility to track and respond to changing market demands as they happen.

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Be more competitive

be_more_competitiveEliminate waste and streamline your service portfolio—improving quality, speed of delivery, and cost efficiency across the board with the right data, tools, and automation. Reduce time spent finding and analysing data. Automate more. Cut manual labor costs. Optimize your profit margins.

More modern

more_modernChange the way you do business. Offer customized service packages to ensure customers get what they want every time. Improve the end user experience, driving satisfaction across all your client stakeholders—up and down the organization.

"With assyst we manage over 200 services from 14 internal service providers in just one portal."
DEPARTMENT OF CONSERVATION
"With the assyst solution we are well prepared for new challenges in the area of managed services."
ACP

Manage a complex, shifting landscape of services and customers

Automate more. Reduce costs. Shift focus from operation to innovation.
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Cloud Management

Manage complex hybrid environments including on-premise, public, and private cloud.

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Endpoint Management

Remote monitoring and management (RMM) for desktop, mobile and IoT end points.

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Zero-touch IT Ops

Smart technology detects and resolves issues before you or your clients even know they exist.

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Revenue Management

Keep control over Monthly Recurring Revenue (MRR), projects, and break-fix revenue streams in one application.

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Financial Management

Track the granular costs of service provision against customer utility to give accurate insights into profitability.

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Streamlining

assyst gives you the insights you need to find efficiencies and stay competitive—at the click of a button.

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SLAs

Built-in SLA management gives you real-time visibility of performance against customer expectations.

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Security Management

Powerful Remote Monitoring and Management tools (RMM) help Managed Security Service Providers (MSSPs) provide Security-as-a-Service offerings.

Find out how you can streamline your service portfolio with assyst

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Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

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assyst is a single app for IT management, integrated by design

Find out more about the IT management features you get with assyst

Service Portfolio & Design

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Take control over a complex landscape of services and customers.
 

Financial Management

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Get a complete view of IT demands and costs with all IT financial management (ITFM) data in one place.
 

Orchestration & Automation

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Powerful process control and simple integration enables end-to-end service automation.

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IT Dashboards

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

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Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Event Management

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Get real-time status visibility and performance insight over your global IT infrastructure.

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Endpoint Management

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Manage desktops, laptops, tablets, mobiles and smart IoT devices for security, compliance, and performance.

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Security Operations Management

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Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

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Helping you on your journey to digital transformation

Whitepaper

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5 bad habits that kill IT innovation…and how to avoid them

Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.

  • Common bad habits
  • How to overcome them
  • 5 key takeaways

15 minute read

 

Whitepaper

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Why you should care about the IT customer experience (ITCX)

Today, the IT customer experience is as important as the quality of service. 

  • The importance of CX to IT
  • What a good customer experience looks like
  • How to improve ITCX

35 minute read

 

Whitepaper

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What are you doing to enhance the IT service experience?

What great IT service looks like…and how to achieve it.

  • IT service experience strategy
  • Servicing value demand
  • Servicing failure demand

35 minute read

 

Find out how you can streamline your service portfolio with assyst