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In the digital age, employees expect to use the same kinds of digital tools in the workplace as they use in their consumer lives. The assyst self-service portal provides a one-stop-shop for employee technology needs: self-logging, access to knowledge and collaboration, status visibility, a service catalog, and simple self-help tools.
Empower customers to self-solve up to 40% of technology issues with a user-friendly IT portal.
Employees bypass the service desk bottleneck to log their own issues and find solutions. Intuitive issue logging, status tracking, a searchable knowledge base, and a powerful collaboration platform all empower employees to find information, seek help, and fix issues faster—without calling the service desk.
Knowledge is a critical enabler for self-service. The assyst self-service portal includes a searchable knowledge base and knowledge management system, making it easy to capture, structure, and share knowledge assets of all types: articles, documents, tutorials and videos.
The assyst service catalog is an award-winning storefront for IT. This consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process. Behind-the-scenes process automation enables instant delivery of digital services.
An integrated collaboration platform enables users to reach out to colleagues for help, wherever they are—to uncover otherwise hidden organizational knowledge. Collaboration sessions are automatically added to the knowledge base for future use, so problem-solving sessions are always captured.
“Collaboration tools have helped us unlock, capture, and reuse pockets of knowledge across the organization.”
VP IT OPERATIONS
The assyst self-service portal is a core part of the assyst IT management app. Nothing to integrate
Anytime, anywhere access through a web portal and mobile app (iOS 7 / Android).
Drag-and-drop home page design lets employees choose which widgets they see on their home page.
Makes it easy for non-IT people to find, view and share reports.
Employees can track service status and the progress of incidents and requests.
Template-based deployment gets you up-and-running faster. No coding or integrations required.
Options to apply your company name and color palette and embed the portal into your existing corporate intranet.
assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Empower your agents with the technology they need to fix and close more incidents
Grow your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Improve the IT customer experience with an award-winning consumer-style service portal.
Quit reinventing the wheel.
Give your IT people access to the information and controls they need to perform while out in the field.
Reduce call volumes to reduce costs and shift focus toward innovation
A quality customer experience is as important as the quality of service
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