<img alt="" src="https://secure.leadforensics.com/151457.png" style="display:none;">
AdobeStock_111918081.jpeg

Unified Self Service Portal

Help users help themselves

A modern, consumer-style IT experience

 In the digital age, employees expect to use the same kinds of digital tools in the workplace as they use in their consumer lives. The assyst self-service portal provides a one-stop-shop for employee technology needs: self-logging, access to knowledge and collaboration, status visibility, a service catalog, and simple self-help tools. 

ITSM Service Desk Software Screenshot
Purpose built for rapid deployment and a frictionless experience, the assyst IT portal is designed for simplicity.
Zero training required.

See how you can cut costs and boost IT customer satisfaction with assyst

Reduce costs and improve IT customer satisfaction

Empower customers to self-solve up to 40% of technology issues with a user-friendly IT portal.

Self-logging and resolution

Employees bypass the service desk bottleneck to log their own issues and find solutions. Intuitive issue logging, status tracking, a searchable knowledge base, and a powerful collaboration platform all empower employees to find information, seek help, and fix issues faster—without calling the service desk.

“We have seen a substantial increase in self-logging. The number of calls to the service desk has visibly reduced, allowing staff to focus on improving service to our internal customers."
CORRS CHAMBERS WESTGARTH
Self-logging_and_resolution.jpg

Knowledge base

Knowledge is a critical enabler for self-service. The assyst self-service portal includes a searchable knowledge base and knowledge management system, making it easy to capture, structure, and share knowledge assets of all types: articles, documents, tutorials and videos.

"Besides supporting service delivery, we use assyst to control our IT assets, do reporting and to manage the knowledge database. There is no need for additional software packages."
FRAUNHOFER-GESELLSCHAFT
Knowledge_base_THERESA_VP_IT_SERVICES.jpg

Service Catalog

The assyst service catalog is an award-winning storefront for IT. This consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process. Behind-the-scenes process automation enables instant delivery of digital services.

"The assyst tool is especially useful in managing the nuances of our expansive service catalog."
GLACIER BANCORP
Service_catalog_JOHN_HEAD_OF_IT_SERVICES.jpg

Open collaboration

An integrated collaboration platform enables users to reach out to colleagues for help, wherever they are—to uncover otherwise hidden organizational knowledge. Collaboration sessions are automatically added to the knowledge base for future use, so problem-solving sessions are always captured.

“Collaboration tools have helped us unlock, capture, and reuse pockets of knowledge across the organization.”
VP IT OPERATIONS

Open_collaboration_JOAN_VP_IT_OPERATIONS-1.jpg

See how you can cut costs and boost IT customer satisfaction with assyst

banner_gartner

gartner_MQ

gartner-logo-black-and-white-1

Magic Quadrant for ITSM Tools 2018

Read the latest industry analysis by accessing your complimentary copy of the 2018 Gartner Magic Quadrant for ITSM tools

Read More

Key self-service features

The assyst self-service portal is a core part of the assyst IT management app. Nothing to integrate 

Web and Mobile

web_mobile

Anytime, anywhere access through a web portal and mobile app (iOS 7 / Android).

Personal Home Page

personal_home_page

Drag-and-drop home page design lets employees choose which widgets they see on their home page.

End User Reports

end_user_reports

Makes it easy for non-IT people to find, view and share reports.

Transparency

transparency

Employees can track service status and the progress of incidents and requests.

Quick Setup

quick_setup

Template-based deployment gets you up-and-running faster. No coding or integrations required.

Brandable

brandable

Options to apply your company name and color palette and embed the portal into your existing corporate intranet.

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

Read More

anim_graph.gif
sobeys

The assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about some of the other ready-to-use IT management features you get with assyst.

Process Automation

process_automation_352

Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

Read More

#Service_desk

Service Desk Software

ITSM_service_desk_software_Empower_end_users_10_m18

Empower your agents with the technology they need to fix and close more incidents first time.

Read More

#Service_desk

Collaboration

collaboration_m30

Grow your organization’s knowledge pool with a powerful global platform for information sharing and solution crowd-sourcing.

Read More

#Digital_workplace

Password Reset

password_reset

Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

Read More

#Service_desk

Service Catalog

ITSM_service_catalog_Digital_user_experience_174

Improve the IT customer experience with an award-winning consumer-style service portal.

Read More

#Digital_workplace

Knowledge Management

knowledge_management_144

Quit reinventing the wheel. assyst integrates knowledge capture and sharing into every aspect of IT to promote reusable knowledge.

Read More

#Digital_workplace

Mobile IT Workforce

mobile_IT_workforce_77-1

Give your IT people access to the information and controls they need to perform while out in the field.

Read More

#Service_desk

IT Dashboards

ITSM_IT_man_dashboards_Realtime_58

Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
#Performance

Manage your service portfolio, infrastructure, operations, and governance in one app.

assyst__venn_fullwheel_resp

See how you can improve IT support and boost IT customer satisfaction

Helping you on your journey to digital transformation

Webinar

webinar

Key strategies for reducing service desk calls

Reduce call volumes to reduce costs and shift focus toward innovation

  • Why reduce calls to the service desk
  • How to assess and manage demand
  • Tools to help you manage demand and costs

60 minutes

Datasheet

WP_IT_customer_experience

Why you should care about the IT customer experience

A quality customer experience is as important as the quality of service

  • The importance of CX to IT
  • What good CX looks like
  • How to improve the IT customer experience

30 minute read

Case study

CS_fife_council

Fife Council rolls out service catalog to 15,000 staff

Local government organization helps employees help themselves

"Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live."

10 minute read