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Process & Service Automation

10x your IT productivity

Cut manual effort by up to 90%

Are your IT people tied up with repetitive tasks? With assyst you can automate day-to-day operations and service requests—freeing up IT people to innovate. assyst makes it easy to automate IT tasks by orchestrating actions across different systems as a single, seamless process.

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See how assyst can help level-up your IT productivity with automation

Consolidate IT automation into a single system

End-to-end automation of service delivery and service support processes

Responsive IT begins with smart routing

Automated categorization and routing means incidents and requests are pushed to the right team or automated process—every time. Tickets are never lost, and responses start sooner, so services are restored faster.

“We needed a solution that would enable us to resolve enquiries efficiently without putting a strain on employees and resources.” 
HULL CITY COUNCIL
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End the firefighting, forever

Replace break/fix effort with algorithmic solutions which automatically detect and resolve incidents—as they happen—with zero human intervention. Smart event monitors detect faults and trigger automated processes to fix issues fast. assyst’s smart IT automation means you can finally eliminate the routine work that plagues the service desk, and shift focus to improving services and the service experience.

"Axios Systems is an active leader on the market for corporate applications to automate IT and related business processes."
R-STYLE
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Automate service delivery

Achieve complete automation of digital service delivery. IT customers use a consumer-style web and mobile service catalog to request services. Behind the scenes, end-to-end process automation executes instant delivery with zero intervention from IT.

"One of the things I like most about assyst is the process designer. It allows us to create or update processes to meet our business requirements and is very easy to use."
ASSOCIATED BRITISH FOODS
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See how assyst can help level-up your IT productivity with automation

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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

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Key IT automation features

IT automation is a core part of the assyst app. Nothing to integrate..

 

Process designer

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Graphical process designer with an intuitive drag-and-drop interface makes managing automated processes simple.

Event management

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Intelligent systems monitoring makes sense of events and triggers automated processes to resolve issues before they impact your organization.

Algorithmic ops

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Map faults to automated response processes to handle routine IT tasks with zero human intervention.

Web portal

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Digitalize the IT customer experience with a web and mobile portal, empowering employees to log incidents, request services and find info.

Easy integration

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Simple, off-the-shelf connectors enable the automation engine to control third-party systems. No coding required.

Desktop compliance

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Automatically detect and resolve end point issues with plug’n’play compliance. If it’s on your network, compliance is guaranteed.

Can 6 minutes improve your ITSM strategy?

We think so, and we've recorded 4 podcasts to inspire you!

Listen to the podcast series

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The assyst solution for IT Service Management

assyst is a single app, integrated by design. Find out more about other ready-to-use IT management features you get with assyst.

Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Self-Service

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Empower employees with quick, 24/7 solutionswhile simultaneously reducing calls to your service desk.

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Collaboration

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Realize the full potential of your organizational knowledge pool with a powerful platform for sharing and crowd-sourcing.

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Password Reset

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Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

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Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

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Knowledge Management

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Quit reinventing the wheel. assyst integrates knowledge capture and sharing into every aspect of IT to promote reusable knowledge.

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Mobile IT Workforce

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Give your IT people access to the information and controls they need to perform while out in the field.

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ITSM, ITOM and IT Business Management (ITBM) in one app gives you complete visibility and control over services, support, assets, and financials.

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See how assyst streamlines IT services and operations

Helping you on your journey to digital transformation

Case study

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Plug’n’play compliance automation reduces effort by 99%.

Government agency achieves compliance while offering end users choice

  • Compliance achieved through automated detect-and-resolve
  • End users offered safe choices through a service catalog
  • Complete centralized control over applied policies

10 minute read

Whitepaper

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What are you doing to enhance the IT customer experience?

What great IT service looks like...and how to get there

  • Strategy for improving the service experience
  • Customer journey maps as a tool for improvement
  • Tips for success and pitfalls to avoid

30 minute read

Whitepaper

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Choosing an ITSM toolset that's right for you

Considering IT maturity is critical to making the right technology choices

  • Maturity models and assessments
  • Technology considerations
  • Tips and insights

30 minute read