Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Graphical process designer with an intuitive drag-and-drop interface makes managing automated processes simple.
Intelligent systems monitoring makes sense of events and triggers automated processes to resolve issues before they impact your organization.
Map faults to automated response processes to handle routine IT tasks with zero human intervention.
Digitalize the IT customer experience with a web and mobile portal, empowering employees to log incidents, request services and find info.
Simple, off-the-shelf connectors enable the automation engine to control third-party systems. No coding required.
Automatically detect and resolve end point issues with plug’n’play compliance. If it’s on your network, compliance is guaranteed.
Empower your agents with the smart technology they need to fix and close more incidents
Empower employees with quick, 24/7 solutions—while simultaneously reducing calls to your service desk.
Realize the full potential of your organizational knowledge pool with a powerful platform for sharing and crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Quit reinventing the wheel.
Give your IT people access to the information and controls they need to perform while out in the field.
ITSM, ITOM and IT Business Management (ITBM) in one app gives you complete visibility and control over services, support, assets, and financials.
Plug’n’play compliance automation reduces effort by 99%.
Government agency achieves compliance while offering end users choice
10 minute read
What are you doing to enhance the IT customer experience?
What great IT service looks like...and how to get there
30 minute read
Choosing an ITSM toolset that's right for you
Considering IT maturity is critical to making the right technology choices
30 minute read
